Exploring Next Experience for Demand Management
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Summary of Exploring Next Experience for Demand Management
Next Experience for Demand Management is a centralized workspace designed to streamline the creation, evaluation, and prioritization of demands throughout their life cycle. It consolidates all demand-related activities—such as intake, qualification, and task management—into a single interface. This unified workspace allows users to manage demands without navigating across multiple modules, providing access to demands, tasks, resources, financials, and supporting records in one place. It also enables defining scope, assessing capacity, estimating effort, and evaluating both financial and strategic impacts. Guided playbooks ensure demands follow a consistent process from intake to completion.
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Users and Roles
- Business users: Create demands via Service Catalog or Idea Portal.
- Demand users: Create demands using Demand Management and add details; cannot edit once demands move to Submitted state.
- Demand managers: Manage and prioritize demands, assign tasks for further detail gathering, and progress demands through life cycle stages.
- Business stakeholders: Complete assessments for scoring and review demands before approval.
- Demand approvers: Approve demands to be converted into work items.
Key Features and Benefits
- Consistent demand intake and evaluation: Structured workflows enable demands to progress through clearly defined evaluation stages.
- Centralized visibility: A single interface provides comprehensive views of demands including business cases, capacity, and financial details, eliminating the need to cross-reference multiple forms or modules.
- Playbook-guided lifecycle: Playbooks define required stages and activities, ensuring that processes such as creation, planning, assessment, and approval are consistently followed and can be customized to organizational needs.
- Consolidated data for prioritization: Unified views of demand details, capacity, risk assessments, and financial summaries allow demand managers to effectively compare, rank, and prioritize demands based on organizational criteria.
Next Experience for Demand Management enables you to create, evaluate, and prioritize demands, throughout the demand life cycle.
Next Experience for Demand Management overview
Next Experience for Demand Management is a centralized workspace experience that streamlines how your organizations can capture, evaluate, and progress demands through their life cycle. It brings together all demand‑related activities such as intake, qualification, and task management into a single interface. By consolidating access to demands, tasks, resources, financials, and supporting records, the workspace means you don't have to navigate across multiple modules. You can define scope, assess capacity, estimate effort, and evaluate financial and strategic impact. Playbooks guide demands through each stage from intake to completion so your team follows a consistent process.
Next Experience for Demand Management users
| User | Description |
|---|---|
| Business user | Creates a demand using Service Catalog or Idea Portal. |
| Demand user | Creates a demand using Demand Management and adds required details. Cannot edit the demand details once the demand moves to the Submitted state. |
| Demand managers | Manages and prioritizes demands based on the available demand details. They can assign demand tasks to gather more details. Demand managers are also responsible for progressing the demand through the different stages in its life cycle. |
| Business stakeholders | Fills out the assessments for scoring and reviews demands before they are approved. |
| Demand approvers | Approves the demand to be converted into a work item. |
Next Experience for Demand Management benefits
Next Experience for Demand Management provides benefits for demand managers and their users.
- Consistent demand intake and evaluation process: Next Experience for Demand Management enables a structured workflow. Demands progress through defined evaluation stages.
- Centralized visibility into demand information: Next Experience for Demand Management provides a single interface to view all demands and their associated details such as business cases, capacity, and financials. Demand managers can compile a complete picture of a demand without having to cross-reference multiple forms, modules, or applications to compile a complete picture of a demand.
- Playbook-guided demand life-cycle: Playbooks define the sequence of stages and activities that demands must go through such as creation, planning, assessment, and approval. Each stage contains a set of prescribed activities that must be completed before demands transition to the next stage. Using playbooks, your organization can define its own processes.
- Consolidated data for demand prioritization: Next Experience for Demand Management provides demand details, capacity and risk assessment outputs, and financial summaries in a unified view. Demand managers can compare, rank, and prioritize demands based on defined organizational criteria.