---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Use

# Using Collaborative Work Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the different features of Collaborative Work Management (CWM) to collaborative with teams across your organizations and manage work in the way your teams want.
* **[Collaborating with Spaces in CWM](https://servicenow-prod.fluidtopics.net/EJElbUfLXD4Am75wHQh_MQ)**   
  Create collaborative Spaces for teams to work together on projects, goals, or assignments.
* **[Managing work using Boards in CWM](https://servicenow-prod.fluidtopics.net/5nt_jb870wOloMMvl30J3Q)**   
  Use Boards in Collaborative Work Management to define and organize tasks. With views such as Dashboard, List, Kanban, and Gantt, configure your workspace based on the way you and your team work.
* **[Work item automations in CWM](https://servicenow-prod.fluidtopics.net/gVq~6gRJjlb4NqASzBV4gA)**   
  Boost team efficiency by automating monotonous actions such as sending notifications and emails, monitoring key dates, or reassigning tasks based on the conditions that suit the team's workflow.
* **[Connected work in CWM](https://servicenow-prod.fluidtopics.net/eySVrAgz7O_1XkonS6Mf4Q)**   
  Streamline task management for teams by bringing in various work items from across ServiceNow applications into Boards in Collaborative Work Management.
* **[Agile work management in CWM](https://servicenow-prod.fluidtopics.net/Sh6p9T0r42K_p4ZnTvdhRg)**   
  Run your agile workflow in Collaborative Work Management (CWM), from building and refining a backlog to planning sprints, executing work as stories and scrum tasks, and collaborating with your team.
* **[Connecting EAP with Collaborative Work Management](https://servicenow-prod.fluidtopics.net/ox8DOMfVJ24u7fgUaYXekw)**   
  Enhance visibility and streamline planning for your Agile teams by connecting Enterprise Agile Planning (EAP) with Collaborative Work Management (CWM).
* **[CWM integration with Project Workspace](https://servicenow-prod.fluidtopics.net/OqppfLxJy8FND0LuYPo6QQ)**   
  View and manage project tasks alongside CWM work without switching applications. Team members can see assigned project tasks, break down work, and manage connections while project managers track execution in Project Workspace.
* **[My Work in CWM](https://servicenow-prod.fluidtopics.net/ZR4dhsiU7G2WsTyI9FY1Hw)**   
  Manage your work from all ServiceNow applications from a centralized view in the Collaborative Work Management workspace.
* **[Manage lists in Collaborative Work Management](https://servicenow-prod.fluidtopics.net/Xr~b0FDyKhnmfyRguOPTeg)**   
  Access predefined lists and your own custom lists of records from any table, without leaving Collaborative Work Management (CWM).
* **[Managing SPM work in Collaborative Work Management](https://servicenow-prod.fluidtopics.net/PoELOCjU1nKBbT07oJ0ung)**   
  Team members can view and update project tasks and demand tasks directly in Collaborative Work Management (CWM) using team member roles, without requiring access to Project Workspace or Next Experience for Demand Management.
* **[Collaborative documentation using CWM](https://servicenow-prod.fluidtopics.net/jzkTmHZqUhIIfAzAWBIDSw)**   
  Manage all kinds of documentation for work such as meeting notes, project requirements, or technical specifications using rich text Docs with real-time collaboration.
* **[Templates in CWM for Boards and Docs](https://servicenow-prod.fluidtopics.net/ql6DLtM86FJaXj22oBfCRw)**   
  By enabling creation of Boards and Docs from predefined or custom templates, Collaborative Work Management (CWM) helps improve efficiency, save time, and reduce inconsistencies in format.