Create feedback from Microsoft Outlook

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create or submit feedback from Microsoft Outlook directly. By configuring feedback creation and submission within Microsoft Outlook, project managers can easily provide feedback without having to switch between different applications.

    Before you begin

    Role required: pf_user

    About this task

    Project managers can provide feedback while performing their daily tasks on Microsoft Outlook. For example, if a Product Manager receives feedback over an email, they can submit the email directly as feedback using an Microsoft Outlook add-in without disrupting the workflow.

    Procedure

    1. From your Microsoft Outlook account, select an email that you want to use as feedback.
    2. Select the ServiceNow for Feedback add-in.

      The subject of the email is copied as the name of the feedback, and the body of the mail is added as the description. The source is auto-populated as Email.

    3. From the Type list, select the Type of feedback.
    4. From the Assigned to list, select the user.
    5. Add a Tag to the feedback and select Save.