---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Generate scrum tasks for CWM stories

# Generate scrum tasks for a story with ServiceNow Otto {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use ServiceNow Otto to automatically generate scrum tasks for a story
in Collaborative Work Management (CWM)
based on the story's description and context, saving time on manual task
breakdown.

## Before you begin

Role required: sn_cwm_ai.cwm_ai_user

## About this task

ServiceNow Otto generates scrum tasks by analyzing the story's description and context. You can generate scrum tasks in two ways: with review, where you evaluate and approve the suggestions before they are
added to the story. Without review, suggestions are generated and added to the story immediately using the inline ServiceNow Otto icon from the Board.

## Procedure

1. Navigate to WorkspacesCollaborative Work Management.
2. From a Space, select a Board.
3. Open the story you want to generate scrum tasks for.  
   You can open a story from any board view: List, Gantt, Kanban, or Sprint
   planning.
4. On the story form, select the Scrum Tasks tab.
5. Select Create with ServiceNow Otto.
6. Review the generated recommendations.  
   If the suggestions don't match the story, select RefineRegenerate to produce a new set of recommendations.
7. Select Insert to add the scrum tasks to the story.
{#generate-scrum-tasks-for-stories-cwm__steps_nkh_pwj_m3c}

## Result

The generated scrum tasks are added to the story and appear in the Scrum Tasks tab. You can edit any of the generated tasks after they're added.

## What to do next

Tip:  
For a quicker path that skips the review step. Hover your cursor over the story's short description in the List, Gantt, or Sprint planning views to reveal the ServiceNow Otto scrum tasks icon (![]()) and select it. The scrum tasks are generated and added to the story immediately without a review step.

To add scrum tasks manually instead, see [Add scrum tasks to a story in CWM](https://servicenow-prod.fluidtopics.net/yYhd76MSqcDZhz1Wxb8RtA "Break down a user story into scrum tasks in Collaborative Work Management (CWM) to distribute work across team members and track daily progress during a sprint.").
**Related concepts**   

* [Scrum tasks for stories in CWM](https://servicenow-prod.fluidtopics.net/RrxdQl_JG1SHucXp9fJQIg "Extend your agile workflow in CWM by breaking user stories into scrum tasks. This gives your team the granularity needed to estimate effort, distribute work, and track daily progress through a sprint.")  
**Related tasks**   

* [Add scrum tasks to a story in CWM](https://servicenow-prod.fluidtopics.net/yYhd76MSqcDZhz1Wxb8RtA "Break down a user story into scrum tasks in Collaborative Work Management (CWM) to distribute work across team members and track daily progress during a sprint.")

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