Properties installed with Collaborative Work Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Properties Installed with Collaborative Work Management

    This content outlines system properties that can be configured in ServiceNow's Collaborative Work Management (CWM). These properties allow customization of workspace access for non-CWM users and facilitate the integration of other ServiceNow AI Platform records into CWM Docs. Administrators can modify these settings via thesyspropertiestable.

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    Key Features

    • sncwm.requestroleaccess: Controls visibility of the Request Access button for non-CWM users. Default is hidden; set to true to raise an event for access requests.
    • sncwm.recordmentionconfig: Configures the ability to mention ServiceNow AI Platform records in CWM Docs. Default includes CWM task records; can be customized to include other records like Incidents.
    • sncwm.includeadditionalassignee: Displays tasks assigned to users added as Additional assignees in My Work. Default shows only tasks assigned directly; set to true to include additional assignments.
    • sncwm.connectworkimportlimit: Sets the maximum number of items that can be imported to a CWM Board using the Connected work feature, with a default limit of 100 items.
    • sncwm.agileenabled: Enables Agile features in CWM, allowing creation of Agile items like Stories and Epics if set to true.
    • sndocs.islivepresenceenabled: Enables live presence indicators on Doc pages, enhancing collaboration and visibility among users.

    Key Outcomes

    By configuring these properties, ServiceNow customers can tailor their CWM experience to better meet their organizational needs, streamline user access, enhance collaboration, and integrate additional data sources effectively. This flexibility fosters improved project management and communication within the CWM environment.

    System properties that you can configure to include other ServiceNow AI Platform records in CWM Docs and modify the way non-CWM users request access to the workspace.

    These properties are available for Collaborative Work Management.
    Note:
    To open the System Properties [sys_properties] table, enter sys_properties.list in the navigation filter.
    Table 1. Properties for Collaborative Work Management
    Property Description
    sn_cwm.request_role_access Property to show or hide the Request Access button for non-CWM users in the workspace.
    By default, the button is hidden. When this property is set to true, an event sn_cwm.REQUEST_ROLE_ACCESS is raised. Admins can configure this event to trigger one of the following workflows, allowing the non-CWM user to request access to the workspace.
    • Raising a Service Catalog request.
    • Sending an email.
    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin
    sn_cwm.record_mention_config

    Property to configure mentioning any ServiceNow AI Platform record within Docs pages of CWM workspace.

    • Type: string
    • Default value: [{"sourceTable":"sn_cwm_task","label":"CWM Task","fields":["short_description","number"]}]

      By default, this property is configured to include CWM task records.

    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin

    To include any other ServiceNow AI Platform record, update the property.

    For example, to reference the Incident records in the Docs pages, update the Value field of this property to include the Incident table.

    The updated Value field would include the configuration for CWM task records and Incident records:
    [{"sourceTable":"sn_cwm_task","label":"CWM Task","fields":["short_description","number"]},
{"sourceTable":"incident","label":"Incident","fields":["short_description","number"]}]
    sn_cwm.include_additional_assignee Property to display tasks assigned to the user in My Work, when the user is added to the Additional assignee field.

    By default, My Work displays only tasks where the user is listed in the Assigned to field. When this property is set to true, it includes all tasks assigned to the user through either the Assigned to field or the Additional assignee field.

    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin
    sn_cwm.connect_work_import_limit

    Property to configure the maximum number of items that can be imported to a CWM Board for the first time when using the Connected work feature.

    • Type: integer
    • Default value: 100
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin
    sn_cwm.agile_enabled

    Property to control Agile-related features for CWM. If set to true, then agile items like Story and Epic can be created in a CWM Board and Sprint planning feature will be enabled.

    • Type: true | false
    • Default value: true
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin
    sn_docs.is_live_presence_enabled

    Property to enable live presence indicators of users on a Doc page.

    • Type: true | false
    • Default value: true
    • Location: System Property [sys_properties] table
    • Role needed: sn_docs.docs_admin