Board views in CWM

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Board Views in CWM

    Board views in Collaborative Work Management (CWM) enable users to create, customize, and switch between display preferences tailored to specific audiences and purposes. This functionality allows for a consistent experience and saves time by avoiding manual rearrangements of columns.

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    Key Features

    • Personal and Shared Views: Personal views are unique to each user, allowing multiple customizations based on individual workflow patterns. Shared views ensure that all team members have access to the same display settings.
    • Customization Options: Users can save preferences including column display, order, sorting, and filters, and choose between List, Gantt, and Kanban views.
    • Templating: Shared views can be saved as part of templates for consistent use across teams, although they cannot be created in personal spaces.
    • User Preferences: The last viewed board is saved as a user preference for easy access on subsequent visits.

    Key Outcomes

    By utilizing Board views, ServiceNow customers can streamline their workflows, enhance team collaboration, and quickly adapt to changing needs. The ability to create multiple views tailored to different audiences improves data visibility and management efficiency.

    Create, customize, and switch seamlessly between Board display preferences such as column display, sorting, and filtering based on the audience and purpose in Collaborative Work Management (CWM).

    With Board views, you can save your preferred data views or create shared views to ensure a consistent experience across sessions and for the entire team. Saved preferences include column display, column order, sorting, filters, view mode display, Kanban vertical lane selection.

    You can create multiple views for Board display personalization and come back to the view of your choice, without having to rearrange columns on the Board every time. The following are some more advantages of Board views:
    • Save Board display preferences as personal or shared views.
    • Create shared views for the team so that all the team members consuming the data have the same experience.
    • Create multiple views for the same Board so that you can display data in a way that is fit for your audience.
    • Quickly switch between views to avoid manually updating display preferences each time the audience is changed.
    • Update the view preferences anytime to adapt to changing processes.
    Board views in CWM can be classified as personal and shared:
    My views

    The Board display settings that are personal to you and are only available for you to access are grouped into My views. You can create multiple personal views and switch between them depending on your workflow patterns.

    Any display personalization settings that you have already applied to your Boards before upgrading to CWM version 4.0.1 are saved as your personal view, with the name <Your name>'s view.

    Shared views

    Shared views are available to all members that have access to the Board or Space. You can create multiple shared views for a Board so that each type of audience has a view that is customized for them.

    Note:
    Shared views cannot be created in My Space because it's your personal Space.

    When you save a Board with shared views as a template, the shared views are also saved as part of the template. For more information on templates, see Templates in CWM for Boards and Docs.

    The view that you last visited for a Board is saved as your user preference and is selected the next time you reload the Board.

    Use the following sections to learn more on how to make the most out of Board views and their customizations for your team.