--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Connect with CWM # Connecting EAP with Collaborative Work Management {#ariaid-title1} Release version: Australia Updated August 25, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Connecting EAP with Collaborative Work Management Connecting Enterprise Agile Planning (EAP) with Collaborative Work Management (CWM) helps ServiceNow customers unify strategic program planning and team-level execution. This integration breaks down silos by linking program increments, epics, features, stories, and sprints across both platforms. It allows program managers and release train engineers to define objectives, manage dependencies, track progress, and conduct retrospectives within one system. Teams benefit by planning and executing agile stories alongside operational tasks like incidents within CWM, reducing context switching and ensuring alignment with enterprise priorities. Show full answer Show less ## Workflow of EAP - CWM Integration * An EAP administrator connects an EAP team to CWM, automatically creating a new Space and Board in CWM for that team. * Existing work items assigned to the EAP team sync to the CWM Board using Connected Work filters. * The Sprint Planning view in CWM displays existing work items and sprints for easy scheduling and progress updates. * Team members must be granted the CWM user role to access and manage work in CWM. * Progress updates in CWM are reflected back in the EAP Agile Team dashboard, enabling leadership transparency on Program Increment goals. ## Creating and Managing Sprints * Sprints created in EAP automatically sync to CWM, where teams manage work and update sprint status. * Sprints can be marked complete in CWM, with incomplete work moved to the backlog or next sprint. * Start and end dates changes in EAP update corresponding sprints in CWM automatically. * New sprints must be created in EAP; they cannot be created directly in CWM for EAP teams. * Teams with single-level iterations can create sprints directly and sync them similarly. ## Backlog and Hierarchy Management The Backlog and Hierarchy tabs in EAP remain accessible for teams connected to CWM, allowing continued management of work items within EAP. However, sprint lifecycle actions like starting or completing sprints are handled exclusively in CWM, so these options are hidden in the EAP interface for connected teams. ## Benefits for ServiceNow Customers * End-to-end visibility from strategic planning in EAP to execution in CWM. * Reduced context switching by enabling teams to handle both agile and operational work in one workspace. * Improved delivery predictability through synchronized sprint management and progress tracking. * Clear traceability of enterprise priorities across all planning levels. Enhance visibility and streamline planning for your Agile teams by connecting Enterprise Agile Planning (EAP) with Collaborative Work Management (CWM). ## Overview of EAP-CWM connection {#integrate-eap-with-collaborative-work-management__section_qls_mtr_3hc} The EAP-CWM integration enables organizations to connect strategic program planning with team-level execution in a single system, eliminating silos and improving delivery predictability. Using EAP, program managers and release train engineers can define Program Increment (PI) objectives, align Epics, Features, and Stories, create sprints for teams, and manage cross-team dependencies. After completing a PI, they can conduct PI retrospectives and update roadmaps for the next cycle. These capabilities ensure that enterprise priorities are clearly structured and traceable across all levels. By linking EAP to CWM. Product owners and team members can plan and execute sprints. They can also manage agile stories alongside operational tasks such as incidents, track progress, and hold team-level retrospectives, all within the same workspace. This connection between the applications reduces context switching and ensures that both planned and unplanned work is accounted for, without losing alignment to strategic goals. The result is end-to-end transparency where leadership can track progress against PI goals through EAP, while teams maintain flexibility to adapt to changing priorities. ## Workflow of EAP-CWM integration {#integrate-eap-with-collaborative-work-management__section_wgj_ntr_3hc} 1. EAP admin connects an EAP team to CWM. See [Connect an EAP team with CWM](https://servicenow-prod.fluidtopics.net/hZHJ4cYO9bVCbmf_3i7L5g "Establish a connection to CWM by setting your EAP team's Agile tool to Collaborative Work Management."). 2. A new Space and Board are created for this EAP team in the CWM workspace. 3. Existing work items assigned to this EAP team are brought over to the newly created CWM Board through Connected Work filters. 4. Sprint planning view is enabled for this CWM Board where the existing work items and sprints are automatically shown. 5. Check team's access to CWM and provide the CWM user \[sn_cwm.cwm_user\] to all team members. 6. EAP team can start creating more work, manage current work, and update progress directly from the CWM Board. See [Sprint planning in CWM](https://servicenow-prod.fluidtopics.net/dDqdFUaCfdkU4cqD9eBVBg "Plan, track, and manage work for your teams in the Agile methodology using Sprint planning in Collaborative Work Management."). 7. The team's progress and work status is reflected back on the Team dashboard in the EAP workspace. See [EAP Agile Team dashboard](https://servicenow-prod.fluidtopics.net/hEyF1Py4cMfv9PUDFU9zZg "The Agile Team dashboard provides you with sprint progress and team performance details for an Agile team in the Enterprise Agile Planning (EAP) workspace.") {#integrate-eap-with-collaborative-work-management__ol_xtz_lvr_3hc} ## Creating or managing sprints for EAP teams in CWM {#integrate-eap-with-collaborative-work-management__section_sdx_yzg_jhc} For EAP teams integrated with CWM, existing sprints and their scheduled work automatically sync to CWM. These details are displayed in the Sprint Planning view on the CWM Board. As the team progresses through assigned work, they can update the work status directly in the Sprints section. The sprint can be marked Complete from this view and any incomplete work items can be moved either to the backlog or the next sprint, if it exists. New sprints for the team must be created in EAP. After creating new sprints in EAP, they will sync to CWM, allowing the team to schedule work into these sprints from CWM. When you change the start date or the end date of an iteration in EAP, the linked sprint in CWM is updated with the new dates. Sprints that don't follow a planning calendar entry sync by using the dates on the iteration record itself. A team on a configuration with a single level of iterations can connect to CWM and keep its own cadence. For more information, see [Creating iterations for teams in EAP](https://servicenow-prod.fluidtopics.net/T37_C7O_E8v0ZMalO6gIWQ "Create Planning Intervals (PIs) and Sprints directly from the Backlog by entering start and end dates, without setting up planning calendar entries first."). Note: Sprints for EAP teams are not created directly at the Agile team level. Sprints are created automatically when a Planning Interval (PI) is defined for the parent Agile Release Train (ART) in EAP and sync to CWM automatically. On a configuration that has a single level of iterations, an Agile Team creates its Sprints directly and those Sprints sync in the same way. ## Backlog and Hierarchy tabs for connected teams {#integrate-eap-with-collaborative-work-management__section_cwm_backlog_hierarchy_access} The Backlog and Hierarchy tabs in EAP remain available for teams connected to CWM, so you can continue to view and manage the team's work items in EAP. Because sprints are started and completed from the CWM Board, the Start Sprint and Complete Sprint options are hidden in the EAP Backlog for these teams. For more information, see [Start or complete iterations in EAP](https://servicenow-prod.fluidtopics.net/Nu09BnEqpyN_6EFD8IBr8w "Start an iteration of a Sprint or PI so that your team can start working and tracking progress of work. After your team finishes the assigned work, mark this iteration as complete, directly from the Backlog in Enterprise Agile Planning."). **Related concepts** * [Collaborating with Spaces in CWM](https://servicenow-prod.fluidtopics.net/EJElbUfLXD4Am75wHQh_MQ "Create collaborative Spaces for teams to work together on projects, goals, or assignments.") * [Managing work using Boards in CWM](https://servicenow-prod.fluidtopics.net/5nt_jb870wOloMMvl30J3Q "Use Boards in Collaborative Work Management to define and organize tasks. With views such as Dashboard, List, Kanban, and Gantt, configure your workspace based on the way you and your team work.") * [Connected work in CWM](https://servicenow-prod.fluidtopics.net/eySVrAgz7O_1XkonS6Mf4Q "Streamline task management for teams by bringing in various work items from across ServiceNow applications into Boards in Collaborative Work Management.") * [Sprint planning in CWM](https://servicenow-prod.fluidtopics.net/dDqdFUaCfdkU4cqD9eBVBg "Plan, track, and manage work for your teams in the Agile methodology using Sprint planning in Collaborative Work Management.") * [EAP Agile Team dashboard](https://servicenow-prod.fluidtopics.net/hEyF1Py4cMfv9PUDFU9zZg "The Agile Team dashboard provides you with sprint progress and team performance details for an Agile team in the Enterprise Agile Planning (EAP) workspace.")