Components installed with Feedback application

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Components installed with Feedback application

    The Feedback application in Strategic Planning includes various components such as user roles, tables, and system properties designed to help manage and utilize feedback effectively. Understanding these components is essential for configuring and leveraging the application to meet your organizational needs.

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    Key Features

    • User Roles:
      • [snaligncore.pfread]: Grants view access to Feedback.
      • [snapwadvanced.pfuser]: Allows creating, viewing, updating, and deleting Feedback entities.
      • [snaligncore.pfbasic]: Similar to pfuser but restricts access to Feedback from the Strategic Planning Workspace.
    • Tables:
      • Feedback [snaligncorefeedback]: Stores all feedback information.
      • Product idea [snaligncoreproductidea]: Stores information about product ideas.
      • Feedback relationship [snaligncorem2mfeedbackrel]: Links feedback to planning or non-planning items.
    • System Properties:
      • snapwadvanced.feedback.ideafeedbackqueueaddress: Configures email settings for feedback submission.
      • snapwadvanced.productfeedbackallowednonplanningitemsforlinkitem: Allows linking of various non-planning items to feedback or product ideas.
      • snapwadvanced.productfeedbackfeedbackfilters: Manages filters for sorting feedback information on the overview page.
      • snapwadvanced.productfeedbackproductideafilters: Manages filters for sorting product idea information on the overview page.
      • snapwadvanced.pfdocsconfig: Customizes the Doc component with various attributes.
      • snalignws.pfmaxlistitems: Sets the maximum number of records displayed in feedback or product idea list views.

    Key Outcomes

    By effectively utilizing these components, ServiceNow customers can streamline their feedback management processes, enhance collaboration on product ideas, and tailor the application to fit specific organizational requirements. This results in improved visibility and better decision-making based on user feedback.

    Learn about several types of components installed with Feedback application in Strategic Planning such as user roles, tables, and, system properties.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Roles installed

    Role title [name] Description Contains role
    [sn_align_core.pf_read] Can view the Feedback. None
    [sn_apw_advanced.pf_user] Create, view, update, and delete the Feedback entities.
    • pf_read
    • pf_basic
    [sn_align_core.pf_basic] Create, view, update, and delete the Feedback but cannot access the Feedback from Strategic Planning Workspace. None

    Tables installed

    Table Description

    Feedback

    [sn_align_core_feedback]

    		 Stores all the information about Feedback received from different sources.

    Product idea

    [sn_align_core_product_idea]

    		 Stores all the information about product ideas.

    Feedback relationship

    [sn_align_core_m2m_feedback_rel]

    		 Stores information about the feedback associated to an entity (planning or non-planning items).

    System properties installed

    Name Description
    sn_apw_advanced.feedback.idea_feedback_queue_address Specifies the address for creating or submitting the feedback. With the sn_apw_advanced.feedback.idea_feedback_queue_address system property, you can configure email settings within your instance and submit feedback directly from your email account.
    sn_apw_advanced.product_feedback_allowed_non_planning_items_for_link_item Specifies the non-planning items that can be linked to feedback or product idea. With the sn_apw_advanced.product_feedback_allowed_non_planning_items_for_link_item system property, you can link non-planning items such as incident, scrum tasks, agile stories, or items from safe application, agile development, PPM standard, or any global or scoped application tables to your feedback or product idea.
    sn_apw_advanced.product_feedback_feedback_filters Specifies filters to sort through feedback information. With the sn_apw_advanced.product_feedback_feedback_filters system property, you can configure to add and remove the filters on the feedback overview page.
    sn_apw_advanced.product_feedback_product_idea_filters Specifies filters to sort through product idea information. With the sn_apw_advanced.product_feedback_product_idea_filters system property, you can configure to add or remove the filters on the product idea overview page.
    sn_apw_advanced.pf_docs_config With the sn_apw_advanced.pf_docs_config, you can customize the Doc component using different attributes.
    • Type: string
    • Possible value: JSON with key-value pair with these attributes:
      {
    "hideLeftPanel": true/false,
    "hideDocTitle": false,
    "hideFavorites": false,
    "collapseLeftPanel": false,
    "collapseRigthPanel": false,
    "allowExternalLink": false,
    "implicitSave": true,
    "recordMentionEnabled": true,
    "userMentionEnabled": true,
    "recordMentionConfig": [{ (Record mention configuration)
        "sourceTable": TABLE_NAME,
        "filterCondition": "",
        "label": TABLE_LABEL,
        "fields": [
            FIELD1_NAME,
            FIELD2_NAME
        ]
    }],
}
    • Location: System Property [sys_properties] table
    sn_align_ws.pf_max_list_items Specifies the maximum number of records displayed in the feedback or product idea list view. With the sn_align_ws.pf_max_list_items, you can customize the feedback or product idea list view by setting a limit for the number of records displayed.
    • Type: integer
    • Possible value: Any integer number greater than zero.
    • Location: System Property [sys_properties] table

    For more information on components installed with Strategic Planning, see Components installed with Strategic Planning Workspace.