---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Use

# Using Next Experience for Demand Management {#ariaid-title1}

Release version: Australia  
Updated May 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Next Experience for Demand Management enables end-to-end planning and management of demands.

## Overview of demand tasks {#use-demands-dmnd-wpc__overview-demands}

1. [Create a demand](https://servicenow-prod.fluidtopics.net/ZLhTCzaCcqZq_IxOg5g8ww "Create demands to capture the strategic and operational requirements and centralize information for stakeholder assessment and prioritization.")

   Capture a new business need and start structured governance from intake.
2. [Use Playbook in Next Experience for Demand Management](https://servicenow-prod.fluidtopics.net/R_VVdcv47cvhTCdCyWnc9Q "Use the default playbook or configure a custom one to capture required information for a demand and support governance processes.")

   Define governance processes for low-code or no-code demand changes.
3. [Create demand tasks](https://servicenow-prod.fluidtopics.net/05o0seCk5PDoL_ciQPWGxQ "Create tasks for a demand to delegate cost, effort, risk, and benefit assessment activities. Assign a resource or group to the demand task to track the time and effort spent performing the specified activities.")

   Add and manage work needed to progress a demand to approval or delivery readiness, including time card submissions.
4. [Collaborate with docs in Next Experience for Demand Management](https://servicenow-prod.fluidtopics.net/kqPGIJQERh7GO9UKLrjwFA "Docs supports real-time collaboration on documentation such as meeting notes, demand requirements, and technical specifications.")

   Store and manage documentation for demands from a centralized location within the demand record.
5. [Add risks to a demand](https://servicenow-prod.fluidtopics.net/VgBUEA2TySpDQGN8lgs9YA "Add a risk to a demand to identify, analyze, prioritize, plan, and track potential problems during any phase of the demand life cycle.")

   Track risks, issues, and decisions related to a demand to maintain traceability and control.
6. [Managing financials for demands](https://servicenow-prod.fluidtopics.net/1YF3YUf_ZELQM8Ulw9CD2g "Financials in Next Experience for Demand Management covers budget, cost plans, expense lines, labor costs, and financial baselines.")

   Plan and control financials associated with a demand such as cost plans, labor costs, and expense lines.
7. [Create and compare financial baselines for a demand](https://servicenow-prod.fluidtopics.net/0cDdXTRBRuM2XH5ZOIHUPw "Create and compare financial baselines to get a snapshot of the demand expenses and compare the planned costs.")

   Create and compare financial baselines to track variance over time.
8. [Edit monetary benefit plans for a demand](https://servicenow-prod.fluidtopics.net/LUplghwEPyeLUJkI9Uq8_A "Edit a planned monetary benefit plan to revise the benefits, dates, and offset to keep financial records current.")

   Create and manage monetary and non-monetary benefit plans for a demand and associate them to each other.
9. [Create resource assignments for demands](https://servicenow-prod.fluidtopics.net/i~abMgY2blY7ywlhoXTcQA "Create and manage resource assignments for demands directly from Next Experience for Demand Management.")

   Align work capacity with demand scope and timelines.
10. [Create an entity from a demand](https://servicenow-prod.fluidtopics.net/lA7zRpLbbiwNIqeGcnLQBw "Create an entity, such as a work item, from a demand so that you can track work on the demand.")

    Progress qualified demands into downstream delivery entities such as projects, enhancements, and change.
11. [Summarize demands with the demand summarization skill](https://servicenow-prod.fluidtopics.net/Owd5Z17VN4GGVaj0FlipuA "Summarize demand records using the demand summarization skill. The skill reviews the demand fields and related lists and helps create a clear summary of the demand.")

    Summarize demands and refine them using AI.
12. [Associate AI systems with demands](https://servicenow-prod.fluidtopics.net/oXw7PrddOA3Osr41VOI7gw "Create AI systems from directly within the demand workflow and associate them with your demands.")

    Link AI systems to a demand directly from Next Experience for Demand Management.
{#use-demands-dmnd-wpc__ol_gfy_rb5_pjc}