--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Use # Use Demand Management {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Use Demand Management The Demand Management application in ServiceNow enables users with the demand manager role to create, view, and modify demands efficiently. It supports transitioning from the classic UI to the Next Experience for Demand Management, which offers enhanced features such as Playbooks, Docs, and customizable governance processes. This workspace integrates with Portfolio Planning and Strategic Planning Workspaces for streamlined demand creation and management. Show full answer Show less Approved demands can generate various artifacts including projects, changes, enhancements, defects, and Enterprise Agile Planning (EAP) entities like epics, features, and capabilities, depending on configured category and type fields and activated plugins. ## Demand Management Life Cycle The demand life cycle involves the following key stages: * **Creating a demand:** Submission of ideas followed by approval to create demands. * **Viewing demands:** Access demands via the demand workbench or list views. * **Enhancing and assessing demands:** Screening demands through stakeholder assessments and surveys, with options to qualify, defer, or reset demands. * **Approving and creating artifacts:** Approved demands can be converted into relevant project or agile artifacts. The application uses a defined set of demand states (Draft, Submitted, Screening, Qualified, Deferred, Approved, Completed) with explicit actions available at each state to manage the demand progression. The process flow indicator visually represents the current demand state and progression. ## Key Features * **Demand Visualization and Assessment:** Tools to aid decision makers in evaluating demands. * **AI-Powered Capabilities:** * Identify similar demands using AI to avoid duplication. * Summarize demands automatically for clarity using demand summarization skills. * Train similarity models using Predictive Intelligence for improved demand matching. * **Collaborative Demand Detailing:** Facilitate stakeholder collaboration to gather requirements, risks, and other critical details. * **RIDAC Records:** Manage Risks, Issues, Decisions, Actions, and Change Requests linked to demands to maintain comprehensive tracking. * **Demand Management in Employee Slate:** Enables conversational demand creation and tracking through widgets and a conversation-first interface, enhancing user engagement and accessibility. * **Demand Manipulation:** Capabilities to move, resize, reset, and delete demands according to lifecycle rules. * **AI Associations:** Manage and associate AI systems directly with demands to enhance insights. ## Practical Benefits for ServiceNow Customers * Centralizes strategic and operational demand information for improved prioritization and governance. * Supports seamless transition from legacy interfaces to modern, workspace-driven demand management. * Integrates AI capabilities to enhance demand identification, summarization, and decision-making. * Enables creation of multiple project and agile artifacts from demands, aligning demand management with delivery workflows. * Facilitates stakeholder engagement and comprehensive risk and issue tracking throughout the demand lifecycle. * Provides flexible options for managing demand states and lifecycle progression, improving control and visibility. * Brings demand management into conversational platforms for easier access and user interaction. Users with the demand manager role can create, view, and modify demands using the Demand Management application. Important: Demands are available in the Next Experience for Demand Management. For more information, see [Next Experience for Demand Management](https://servicenow-prod.fluidtopics.net/NzD2gDmC_FOll_ZZRTwlFQ "Next Experience for Demand Management enables you to create, evaluate, and prioritize demands throughout the demand life cycle."). The workspace provides additional value beyond the legacy experience, including Playbook, Docs, and the ability to define different governance processes using playbooks. If you have Portfolio Planning Workspace or Strategic Planning Workspace, you can use the Next Experience for Demand Management to create and manage your demands. * New customers: Use Next Experience for Demand Management to create and manage your demands. * Existing customers: If you already have demands in the classic UI, you can continue using it. However, we recommend moving to the Next Experience for Demand Management, as your existing demands are automatically available there. {#r_UsingDemandManagement__ul_jbf_ttk_m3c} You can also approve demands and create the following artifacts from the approved demands: * Project * Change * Enhancement * Defect * Enterprise Agile Planning (EAP) entities (epic, feature, and capability) {#r_UsingDemandManagement__ul_qr2_zgl_2r} The type of artifact created from a demand depends on the selections in the Category and Type fields on the Demand form. Note: * Enhancements and defects can be created when the administrator has activated the SDLC-SCRUM plugin. * EAP entities can be created when the Strategic Planning plugin is activated. {#r_UsingDemandManagement__ul_hkf_cht_ghc} ## Demand Management Life Cycle The demand management life cycle can be simplified as follows: * [Creating a demand](https://servicenow-prod.fluidtopics.net/wEfR6rUPJtFvOt42WdYXnA "Create demands to capture your strategic and operational requirements and centralize information for stakeholder assessment and prioritization."): The user submits an idea and the demand manager approves the idea, automatically creating a demand from that idea. * [Viewing a list of demands](https://servicenow-prod.fluidtopics.net/YCi8JXeY8xiKF_J01bnxhg "You can view existing demands at any time."): The demand manager views demands on the [demand workbench](https://servicenow-prod.fluidtopics.net/BREeEERw0UL~okkMYPwRqg "The demand workbench provides a central location for viewing and assessing business demands.") or from a list view. * [Enhancing a demand](https://servicenow-prod.fluidtopics.net/wiDjvk2SfzjvUBtMD4lU5Q "The demand manager typically works with a business relationship manager to identify stakeholders and elicit requirements, risks, and other important information."): The demand manager can send the demand to screening, which sends assessments to stakeholders. * [Assessing a demand](https://servicenow-prod.fluidtopics.net/rUWyI2B9oj6bgLpkVKd0aw "The Demand Management application comes with two demand visualization tools that can aid decision makers with demand assessment."): * The demand manager can screen the demand and send surveys to stakeholders to complete assessments. * The demand manager can set the state of the demand to qualify, defer, or incomplete. * Demands can be analyzed and approved using the demand workbench. {#r_UsingDemandManagement__ul_gmn_3jl_2r} * Creating an artifact: The demand manager creates a project, enhancement, change, defect, or EAP entities. {#r_UsingDemandManagement__ul_cfc_1kf_cp} The demand management application uses the following simplified demand states.{#r_UsingDemandManagement__tbl_DemandManagementStates__entry__2} | State | Description | |-|-| | Draft | The demand manager accepts a submitted idea. After reviewing or editing the record, select one of these buttons: * Update: The demand record is updated, but the demand remains in the current state. * Submit demand: The demand is moved to the submitted state. * Delete: The demand record is deleted. {#r_UsingDemandManagement__ul_hn2_pkf_cp} | | Submitted | An accepted idea creates a demand record and the demand manager submits the demand. After reviewing or editing the record, select one of these buttons: * Update: The demand record is updated, but the demand remains in the current state. * Screen: The demand is moved to the screening state. * Qualify The demand is moved to the qualified state. * Defer: The demand is moved to the deferred state. * Reset to Draft: The demand is moved back to the draft state. * Delete: The demand record is deleted. {#r_UsingDemandManagement__ul_ad5_tkf_cp} | | Screening | Stakeholder assessments are initiated for the demand. After reviewing or editing the record, select one of these buttons: * Update: The demand record is updated, but the demand remains in the current state. * Qualify The demand is moved to the qualified state. * Defer: The demand is moved to the deferred state. * Reset to Draft: The demand is moved back to the draft state. * Delete: The demand record is deleted. {#r_UsingDemandManagement__ul_opb_2lf_cp} | | Qualified | The demand has been qualified and is ready for review. After reviewing the record, select one of these buttons: * Update: The demand record is updated, but the demand remains in the current state. * Approve: The demand is moved to the approved state. * Defer: The demand is moved to the deferred state. * Delete: The demand record is deleted. {#r_UsingDemandManagement__ul_nn4_glf_cp} | | Deferred | The demand has been put on hold. The demand can be revisited in future and reviewed. After reviewing the record, select one of these buttons: * Update: The demand record is updated, but the demand remains in the current state. * Approve: The demand is moved to the approved state. * Delete: The demand record is deleted. {#r_UsingDemandManagement__ul_eyp_yyd_l2b} | | Approved | The demand is approved After reviewing or editing the record, select one of these buttons: * Update: The demand record is updated, but the demand remains in the current state. * Close: The demand is moved to the closed state. * Reset to Draft: The demand is moved back to the draft state. * Delete: The demand record is deleted. {#r_UsingDemandManagement__ul_qxv_llf_cp} | | Completed | The demand is moved to the completed state. After reviewing the record, select one of these buttons: * Update: The demand record is updated, but the demand remains in the current state. * Reset to Draft: The demand is moved back to the draft state. * Delete: The demand record is deleted. {#r_UsingDemandManagement__ul_wl2_fzt_ghc} | [Table 1. Demand States] {#r_UsingDemandManagement__tbl_DemandManagementStates} These states appear in the process flow indicator at the top of the Demand form. The process flow indicator: * Highlights the current state of the demand. * Checks off the states that a demand has passed through. * Leaves empty the states that have been skipped. {#r_UsingDemandManagement__ul_sjm_44l_2r} * **[Assess demands](https://servicenow-prod.fluidtopics.net/rUWyI2B9oj6bgLpkVKd0aw)** The Demand Management application comes with two demand visualization tools that can aid decision makers with demand assessment. * **[Create a demand](https://servicenow-prod.fluidtopics.net/wEfR6rUPJtFvOt42WdYXnA)** Create demands to capture your strategic and operational requirements and centralize information for stakeholder assessment and prioritization. * **[Identify similar records using AI](https://servicenow-prod.fluidtopics.net/cOQ_thuZBlj5FB5bKuJD8w)** Use the identify similar records skill to find demand records with similar names, descriptions, or business case content. * **[Summarize demands with the demand summarization skill](https://servicenow-prod.fluidtopics.net/emrhYe6Chl2amAq9_LyKgQ)** Summarize demand records using the demand summarization skill. The skill reviews the demand fields and related lists and helps create a clear summary of the demand. * **[View demands](https://servicenow-prod.fluidtopics.net/YCi8JXeY8xiKF_J01bnxhg)** You can view existing demands at any time. * **[Add details to demands](https://servicenow-prod.fluidtopics.net/wiDjvk2SfzjvUBtMD4lU5Q)** The demand manager typically works with a business relationship manager to identify stakeholders and elicit requirements, risks, and other important information. * **[RIDACs records for a demand](https://servicenow-prod.fluidtopics.net/85AuNXmPycWd0InqWRcELQ)** RIDAC is an acronym for Risk, Issue, Decision, Action, and Request Changes records. Create a risk for your demand that you can convert to other records during the demand life cycle. Track issues and avoid manual copying of relevant details in related records. * **[Reset a demand to Draft state](https://servicenow-prod.fluidtopics.net/FsLHhbZDKZSalvxpy7gxCw)** A demand can be moved back to the Draft state, if necessary. * **[Delete demands](https://servicenow-prod.fluidtopics.net/TqHvF5Kgn7FiiPA7BEXDrQ)** Demands can be deleted only while in the Pending state. * **[Move and resize a demand](https://servicenow-prod.fluidtopics.net/9B1Q2NUjVR5IdZS3meZPqQ)** As the demand manager, you can move and resize bubbles in the bubble chart. * **[Train the similarity solution for Demand Management to find similar demands](https://servicenow-prod.fluidtopics.net/XMzVKeMPDlzVMFW2jNCDeg)** Train the Similar Demands solution definition is included within the Predictive Intelligence for PPM capability to find related demands when creating a demand. * **[PPM PIWB template - Find similar demands](https://servicenow-prod.fluidtopics.net/GACsRuAzkV75j1nXhVLL7g)** Use a guided template that walks you through training the Similar Demands solution definition for finding similar demands. * **[Associate AI systems with demands](https://servicenow-prod.fluidtopics.net/rzbFaKnkOdNrFmW7MYeKiA)** Add and manage AI system associations directly from the AI Associations tab in Demand Management. * **[Work with demands in Employee Slate](https://servicenow-prod.fluidtopics.net/7IBeQwta2WkoQcYCjxASBQ)** The My Demands widget and conversational experience in Employee Slate brings demand creation and tracking into a single, conversation-first workspace. Requesters can create demands through the conversational experience and track them using widgets.