Test Management 2.0 overview
Summarize
Summary of Test Management 2.0 overview
Test Management 2.0 is a ServiceNow application designed to help customers deliver software products more efficiently and with fewer defects by managing and streamlining testing processes. It supports both testers and test managers by enabling the creation of multiple test versions and integration with Agile Development 2.0. This version is not active by default and requires activation of thecom.snc.testmanagement.2.0plugin.
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User Roles and Capabilities
- Tester: Can create and manage tests and test sets, perform tests, record results, update test statuses, and manually create defect records linked to failed tests for retesting. Defects are created manually with references to the test in the defect description.
- Test Manager: Responsible for setting up and monitoring manual testing processes, including creating and maintaining tests and test sets, evaluating test content, organizing test execution via test plans broken down into cycles and suites, assigning tests to testers, tracking progress, assessing results, and closing test plans.
Key Concepts
- Test: A set of conditions or steps to verify a feature’s correctness, including expected results to determine pass/fail.
- Test Set: A group of related tests, where tests can belong to multiple sets.
- Test Plan: A document outlining how and when a product or feature will be tested, subdivided into test cycles and execution suites.
- Test Cycle: A phase or iteration within a test plan (e.g., regression or sprint cycle), which can be subdivided further.
- Test Case: A collection of related tests saved as part of a test suite and added to a test plan; testers are assigned per test case.
- Runs: Detailed reports showing test execution data such as timing, environment, and results.
Getting Started
- Activate the Test Management 2.0 plugin to enable the application.
- Create your first test and organize related tests into test sets.
- Create test plans using the Test Board and assign tests to testers.
- Testers run their assigned tests and record outcomes.
This structured approach helps ServiceNow customers efficiently manage their software testing lifecycle, improve defect tracking, and enhance test coverage visibility.
Test Management 2.0 helps you deliver software products more efficiently and with fewer defects by managing and streamlining testing processes for both testers and managers. You can create multiple versions of a test and integrate with Agile Development 2.0.
To learn about the different versions of Test Management and to choose the version that helps you meet your testing requirements, see Test Management applications.
Test Management 2.0 is not active by default on all instances.
To use Test Management 2.0, activate the
com.snc.test_management.2.0 plugin. For more information,
see Activate Test Management 2.0.
| User | Description |
|---|---|
| Tester | Can run tests and track defects for a software product by:
Important:
To record a defect for a failed test in Test Management 2.0, create a defect record manually and reference the test in the defect description. |
| Test Manager | Can set up and monitor the manual testing process of a software product by:
|
Key terminology
The following section describes the key terms used in Test Management 2.0.| Term | Description |
|---|---|
| Test | A collection of conditions or steps used to determine whether a feature is working
correctly. A test can also include an expected result, which is used to determine if the
test case passes or fails. You can use the Tests module to create and maintain different versions of a test. |
| Test set | A collection of related tests. A test can be a part of one or more test sets. You can use the Test Sets module to create a test set and group related tests into that test set. |
| Test plan | Plan describing how a product or a feature is to be tested and the time frame in which
it must be executed. A test plan can be further broken into test cycles, and test cycles
into test execution suites. You can use the Test Plans module to create test plans. |
| Test cycle | A subdivision of a test plan that represents a phase or iteration of testing, such as a regression cycle or a sprint cycle. A test plan can contain multiple test cycles, and each test cycle can be further divided
into test execution suites. Use the Planning tab on the Test Board to create and manage test cycles. |
| Test case | A collection of related tests. A test case is saved as part of a test suite and can be added to a test plan. Each test case within a test plan has an assigned tester. |
| Runs | Detailed report of tests results, such as start time and end time of test execution,
environment details, result of test execution. You can use the Run module to view the test results. |
Getting started with Test Management 2.0
- Activate the Test Management 2.0 plugin. For more information, see Activate Test Management 2.0.
- Create your first test. For more information, see Create a test in Test Management 2.0.
- Create a test set to organize related tests. For more information, see Create a test set in Test Management 2.0.
- Create a test plan and assign tests to testers. For more information, see Create a test plan using Test Board in Test Management 2.0.
- Run your assigned tests. For more information, see Run your test assignments in Test Management 2.0.