--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Test Management 2.0 overview # Test Management 2.0 overview {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Test Management 2.0 overview Test Management 2.0 in ServiceNow enables software teams to deliver products more efficiently with fewer defects by streamlining and managing testing processes for both testers and test managers. It supports creation of multiple test versions and integrates with Agile Development 2.0. Activation of thecom.snc.testmanagement.2.0plugin is required as it is not enabled by default on all instances. Show full answer Show less ## User Roles and Capabilities * **Tester:** Can create tests and test sets, perform tests, record results, update test statuses, and manually create defect records linked to failed tests. * **Test Manager:** Responsible for setting up and monitoring manual testing processes, including creating and maintaining tests and test sets, evaluating test content, facilitating test execution via test plans, cycles, and suites, assigning tests to testers, tracking progress, and closing test plans. ## Key Terminology * **Test:** Steps or conditions to verify feature functionality, including expected results. * **Test Set:** Grouping of related tests for organization. * **Test Plan:** Outline of how and when a product or feature will be tested, subdivided into test cycles and test execution suites. * **Test Cycle:** Phase or iteration within a test plan (e.g., regression or sprint cycle), which can be further divided. * **Test Case:** A collection of related tests saved within a test suite and assigned to testers. * **Runs:** Detailed reports of test execution results, including timing, environment, and outcomes. ## Getting Started * Activate the Test Management 2.0 plugin. * Create your first test and organize tests into test sets. * Create a test plan and assign tests to testers. * Run your assigned tests and record results. ## Using Test Plans vs. Sprint Testing Test plans are designed for organizing release-readiness testing with multiple test cycles and execution suites. Sprint testing links tests directly to Agile stories, enabling sprint-by-sprint tracking. Choose the approach based on your testing requirements. Test Management 2.0 helps you deliver software products more efficiently and with fewer defects by managing and streamlining testing processes for both testers and managers. You can create multiple versions of a test and integrate with Agile Development 2.0. To learn about the different versions of Test Management and to choose the version that helps you meet your testing requirements, see [Test Management applications](https://servicenow-prod.fluidtopics.net/xHYITiVthyQ_re7u7fg_Uw "The ServiceNow Test Management application streamlines the management of testing processes to help you deliver software products more efficiently and with fewer errors."). Important: Test Management 2.0 is not active by default on all instances. To use Test Management 2.0, activate the `com.snc.test_management.2.0` plugin. For more information, see [Activate Test Management 2.0](https://servicenow-prod.fluidtopics.net/hkqRoq83qst1dxBr_q~hQQ "Activate the Test Management 2.0 plugin (com.snc.test_management.2.0) if you've the admin role."). {#overview-test-management2__table_y12_nws_jdb__entry__2} | User | Description | |-|-| | Tester | Can run tests and track defects for a software product by: * Creating tests and test sets. * Performing tests and recording test results. * Updating status of tests. * Creating defect records manually and linking them to failed tests for retesting. {#overview-test-management2__ul_mpw_rws_jdb} Important: To record a defect for a failed test in Test Management 2.0, create a defect record manually and reference the test in the defect description. | | Test Manager | Can set up and monitor the manual testing process of a software product by: * Creating and maintaining tests and test sets. * Evaluating the tests, test steps, and test sets created by testers. * Facilitating test execution by creating test plans, fragmenting a test plan into test cycles, and test cycles into test execution suites. * Initiating a testing process by assigning tests to testers and then monitoring overall progress. * Assessing test results and closing a test plan. {#overview-test-management2__ul_n3t_5ws_jdb} | [ ] {#overview-test-management2__table_y12_nws_jdb} ## Key terminology {#overview-test-management2__section_uz2_rpp_ycb} The following section describes the key terms used in Test Management 2.0.{#overview-test-management2__table_axc_m2g_hdb__entry__2} | Term | Description | |-|-| | Test | A collection of conditions or steps used to determine whether a feature is working correctly. A test can also include an expected result, which is used to determine if the test case passes or fails. You can use the [Tests](https://servicenow-prod.fluidtopics.net/783SrAohEf~n9BH0xX01_g "Create a test specifying conditions or steps to determine whether a feature is working correctly.") module to create and maintain different versions of a test. | | Test set | A collection of related tests. A test can be a part of one or more test sets. You can use the [Test Sets](https://servicenow-prod.fluidtopics.net/Z_DAGKu3vtPlwjTB2g4thQ "Group related tests into a test set. Test sets help you find tests by category or tag.") module to create a test set and group related tests into that test set. | | Test plan | Plan describing how a product or a feature is to be tested and the time frame in which it must be executed. A test plan can be further broken into test cycles, and test cycles into test execution suites. You can use the [Test Plans](https://servicenow-prod.fluidtopics.net/5~UghX_t5ydRaloVMccNOw#create-test-plan "Define how to test a product or feature by creating a test plan.") module to create test plans. To test individual stories sprint by sprint instead, create Tests directly from the Sprint Tracking view. For more information, see [Sprint testing](https://servicenow-prod.fluidtopics.net/kOldnS5njY4hE~1ZFAFBoA "You can use Test Management 2.0 with Agile Development 2.0 to test the work of a scrum team sprint-by-sprint."). | | Test cycle | A subdivision of a test plan that represents a phase or iteration of testing, such as a regression cycle or a sprint cycle. A test plan can contain multiple test cycles, and each test cycle can be further divided into test execution suites. Use the Planning tab on the Test Board to create and manage test cycles. | | Test case | A collection of related tests. A test case is saved as part of a test suite and can be added to a test plan. Each test case within a test plan has an assigned tester. | | Runs | Detailed report of tests results, such as start time and end time of test execution, environment details, result of test execution. You can use the Run module to view the test results. | [ ] {#overview-test-management2__table_axc_m2g_hdb} ## Getting started with Test Management 2.0 {#overview-test-management2__section_getting_started} 1. Activate the Test Management 2.0 plugin. For more information, see [Activate Test Management 2.0](https://servicenow-prod.fluidtopics.net/hkqRoq83qst1dxBr_q~hQQ "Activate the Test Management 2.0 plugin (com.snc.test_management.2.0) if you've the admin role."). 2. Create your first test. For more information, see [Create a test in Test Management 2.0](https://servicenow-prod.fluidtopics.net/783SrAohEf~n9BH0xX01_g "Create a test specifying conditions or steps to determine whether a feature is working correctly."). 3. Create a test set to organize related tests. For more information, see [Create a test set in Test Management 2.0](https://servicenow-prod.fluidtopics.net/Z_DAGKu3vtPlwjTB2g4thQ "Group related tests into a test set. Test sets help you find tests by category or tag."). 4. Create a test plan and assign tests to testers. For more information, see [Create a test plan using Test Board in Test Management 2.0](https://servicenow-prod.fluidtopics.net/5~UghX_t5ydRaloVMccNOw#create-test-plan "Define how to test a product or feature by creating a test plan."). 5. Run your assigned tests. For more information, see [Run your test assignments in Test Management 2.0](https://servicenow-prod.fluidtopics.net/u1EQWV2Gd0v_qSx2M253ng "Run your test assignments and capture the results."). ## Test plans vs. sprint testing {#overview-test-management2__section_test_plans_vs_sprint_testing} Use a test plan to organize release-readiness testing across test cycles and test execution suites. Use sprint testing to link tests directly to Agile stories and track them sprint by sprint. For more information, see [Sprint testing](https://servicenow-prod.fluidtopics.net/kOldnS5njY4hE~1ZFAFBoA "You can use Test Management 2.0 with Agile Development 2.0 to test the work of a scrum team sprint-by-sprint.").