---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Add issues for a project

# Add issues for a project {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add an issue to a project to escalate a risk or to track an unexpected problem such
as a technical malfunction or resource unavailability that occurs during any phase of the
project life cycle. If the issue remains unresolved, unnecessary conflicts, delays, or even
a failure can occur.

## Before you begin

Role required: it_project_manager

## Procedure

1. Navigate to AllProjectProjectsAll.
2. Select the project to which you want to add an issue.
3. In the Issues related list, select New.
4. On the Issue form, fill in the fields.  
   For more information, see [RIDAC form fields](https://servicenow-prod.fluidtopics.net/NZ7fS4IO3diiF8H8z~VP7w "Learn about the fields of the RIDAC form.").
5. **Optional:** Search in the knowledge base for any article related to the issue.
   1. Select the search knowledge icon (![Search knowledge icon]()).
   2. If you find relevant articles, select the title of an article to view its content.
   3. If you want to include the content of the article in the issue, select Attach to Issue.  
      The article content is copied in to the Description field of the Issue form. You can modify the text if necessary.
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6. Select Submit.
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## What to do next

* Convert an existing issue to decision, action, or request change and close the issue. For more information, see [Convert RIDAC records for a project](https://servicenow-prod.fluidtopics.net/t19IDpERSN25k6QwYbYckg "Convert one RIDAC record (risk, issue, action, decision, and request changes) to another, in that order, to retain the record information instead of having to create a new record manually and to more easily track the issue.").
* Associate the issue with your existing risks so you can track dependencies and recognize trends for future. For more information, see [Associate existing RIDAC records for a project](https://servicenow-prod.fluidtopics.net/v8~Ux~9IqVG9IrU9ido8iQ "Link existing RIDAC records (risks, issues, actions, decisions, and request changes) to one another for your project. Associating RIDAC records with each other enables you to keep a record of risks or issues and their outcome for analysis at project closure and planning. It also helps to track the risks and issues throughout the project life cycle.").
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**Related concepts**   

* [Adding RIDAC records for a project](https://servicenow-prod.fluidtopics.net/inzYvWLsqCVkY9tWAZOJdA "Create a risk record for your project that you can convert to other records during the project life cycle. Track issues and avoid copying relevant details in the related records.")

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