Modify display limit in Hierarchy tab of EAP

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure an initial load limit system property to control how many work items the Hierarchy tab displays at each portfolio level in the Enterprise Agile Planning (EAP) workspace.

    Before you begin

    Ensure that Application Scope of your ServiceNow instance is set to Strategic Planning.

    Role required: admin

    About this task

    By default, the Hierarchy tab loads the top 100 work items at each portfolio level, ordered by global rank. This limit applies across all levels such as Portfolio, Solution Train, Agile Release Train, and Agile Team. When a portfolio contains more than 100 top-level items, team members may not see all relevant work without manually applying filters.

    Creating the sn_apw_advanced.eap_hierarchy_items_limit system property overrides this default and lets you set a display limit that better matches your organization's portfolio size and performance requirements.

    Procedure

    1. Navigate to sys_properties.list.
    2. Select New.
    3. On the form, fill in the fields.
      Table 1. System property form
      Field Description
      Name sn_apw_advanced.eap_hierarchy_items_limit
      Application Strategic Planning. This value is automatically filed based on your instance's application scope.
      Description A clear description on the purpose and functionality of the property.
      Type Integer
      Value Number of work items to be displayed in the Hierarchy tab of Enterprise Agile Planning.
      Read roles User roles who can view this property.
      Write roles User roles who can edit this property.
    4. Select Submit.