---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Generate acceptance criteria using AI

# Generate acceptance criteria for EAP stories using ServiceNow Otto {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create clear, comprehensive, and testable acceptance criteria for user stories without writing them manually in Enterprise Agile Planning (EAP). Review and refine suggested options to ensure they meet your requirements.

## Before you begin

Important:  
This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Ensure that ServiceNow Otto is installed in your instance and that the following two skills are active:

* Acceptance criteria generation
* Refine records
{#eap-generate-acceptance-criteria-for-stories__ul_ifw_lgy_mhc}

For more information, see [Configure AI Admin Hub](https://servicenow-prod.fluidtopics.net/Ek_zjLBZYb4Lpa6PDEWviA "Use the AI Admin Hub console to activate the various AI applications and skills that you’re entitled to.").

Role required: sn_apw_advanced.eap_user

## About this task

For an EAP story, you can generate acceptance criteria by selecting Generate acceptance criteria from the story header or using the ServiceNow Otto context menu in the Acceptance criteria field.

## Procedure

1. Navigate to WorkspacesStrategic Planning Workspace.
2. Navigate to your story using one of the following options from the left navigation menu:
   * Enterprise Agile Planning: Select a team from the Agile structure and navigate to your story.
   * Lists: Select Planning itemsStories and navigate to your story.
   {#eap-generate-acceptance-criteria-for-stories__choices_sq1_nzx_mhc}
3. Ensure that the story record is open in the Full details page.
4. Generate acceptance criteria for the story using one of the following options:
   * From the story form header: Select Generate acceptance criteria.
   * From the Acceptance criteria field:
     1. Place your mouse cursor in the field.
     2. Select the Refine with ServiceNow Otto menu (![]()).
     3. Select Generate acceptance criteria.
     {#eap-generate-acceptance-criteria-for-stories__ol_onk_yzx_mhc}

   {#eap-generate-acceptance-criteria-for-stories__choices_w5l_wzx_mhc}  
5. Review the generated acceptance criteria.
6. You can choose to further refine the generated content using the ServiceNow Otto context menu (![]()) or generate a new criteria.
7. Save the Story form.
{#eap-generate-acceptance-criteria-for-stories__steps_kcx_tgy_mhc}

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