Enable Hierarchy tab in EAP

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Run a fix script to enable the Hierarchy tab in the Enterprise Agile Planning (EAP) workspace.

    Before you begin

    Ensure that Application Scope of your ServiceNow instance is set to Strategic Planning.

    Role required: sn_apw_advanced.eap_admin

    About this task

    By default, the Hierarchy tab is not enabled for use in the EAP workspace.

    Running the fix script Populate parent level data for work item creates a system propertysn_apw_advanced.enable_hierarchy_view the value of the property is set to true. This action activates the Hierarchy tab and makes it available to all team members alongside the Backlog and Planning board tabs in the workspace.

    Procedure

    1. Navigate to System Definition > Fix Scripts.
    2. Search for Populate parent level data for work item and open the record.
    3. Select Run Fix Script.
    4. From the Run Fix Script window, select Proceed.
      The fix script creates the sn_apw_advanced.enable_hierarchy_view system property if it's not already present in your instance and sets its value to true.

    What to do next

    Verify that the value of the sn_apw_advanced.enable_hierarchy_view property is set to true.
    1. Navigate to sys_properties.list
    2. Search for sn_apw_advanced.enable_hierarchy_view and open the record.
    3. Verify if the Value field is set to true.