---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Install ServiceNow Add-in for Microsoft Outlook

# Install ServiceNow Add-in for Microsoft Outlook {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure user roles and download the office add-in manifest file to use the ServiceNow® add-in for Microsoft Outlook.

## Before you begin

Role required: admin  
Note:  
Verify that you have a ServiceNow® add-in for Microsoft Outlook (com.sn_outlook_addin).

## Procedure

1. Navigate to AllServiceNow Add-Ins for OfficeOffice Add-In-Manifests from your ServiceNow instance.
2. Select ServiceNow for Feedback.
3. Select Download Manifest.
4. Open your email account in Microsoft Outlook.
5. From the more items menu, select Get Add-insMy add-insAdd a custom add-inAdd from File.
6. Select the `manifest.xml` file that you've downloaded from your ServiceNow® instance and select Open.
7. Select Install.  
   The ServiceNow for Feedback tile is added in the custom add-ins section.
8. From the more items menu, select ServiceNow for Feedback, and log in with your credentials.  
   You can connect to your Microsoft Outlook account with your ServiceNow® instance.
**Related tasks**   

* [Create feedback from Microsoft Outlook](https://servicenow-prod.fluidtopics.net/ZFzFV3~WdcsuX7z6E9G6nw "Create or submit feedback from Microsoft Outlook directly. By configuring feedback creation and submission within Microsoft Outlook, project managers can easily provide feedback without having to switch between different applications.")
* [Configure email for feedback submission](https://servicenow-prod.fluidtopics.net/51jBk24S0B0CVXb4F3l4og "Configure email settings in your instance and send an email to this id to create feedback.")

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