--- sourceDocument: Australia Strategic Portfolio Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-business-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Time Card management # Time Card Management {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Time Card Management Time Card Management enables task assignees to report and track time spent on various tasks such as projects, incidents, problems, and change requests. It integrates with the Task table to facilitate accurate time recording and approval workflows. This feature requires activation of the Time Card Management plugin and may also rely on the Project Management feature for full functionality. Show full answer Show less ## Key Features * **Time Card and Time Sheet Entry:** Users record time worked on assigned tasks via time cards and weekly time sheets, which can be submitted for approval. * **Approval Workflow:** Time sheets are routed to designated approvers based on user time sheet policies. Approvers can review, approve, reject, or recall time cards for correction. * **Delegation:** Approvers can delegate approval responsibilities, though delegation cannot be limited to individual resources and cannot be further delegated. * **Role Management:** The timecardapprover role is included in projectmanager and resourcemanager roles but can also be used independently. The time card admin can manage policies, approve by exception, and edit pending or rejected time cards. * **Project Assignment:** Users with only the timecarduser role can be assigned tasks and submit time via the Time Sheet Portal with read-only access to the tasks. * **Domain Separation Compliance:** Supports data isolation for domain-specific users at the data-only level. * **Time Sheet Policies and Rate Types:** Admins can create policies governing time sheets and define rate types for labor cost management. * **Time Sheet Portal:** Provides a consolidated view of assigned tasks by week, allowing users to record and submit time efficiently. * **Cost Management Integration:** When enabled, time cards support labor cost tracking within Cost Management applications. * **Analytics and Dashboards:** Preconfigured Performance Analytics dashboards provide project managers and user managers with insights into time card exceptions and category-wise time reporting. * **Mobile Access:** The ServiceNow Mobile Timesheets app supports time sheet entry and approval on iOS and Android devices through the Now Mobile app. ## Activation and Setup Administrators can activate the Time Card Management plugin, which also enables Performance Analytics dashboards (subject to licensing). Time card admins and project managers can create project time categories and manage policies to tailor time tracking to organizational needs. ## Practical Benefits * Streamlines time tracking and approval processes for task-related work. * Enables accurate labor cost management linked to project tasks. * Supports flexible role assignments and delegation for efficient oversight. * Improves visibility with analytics dashboards for managers at different levels. * Facilitates mobile time sheet management for users and approvers on the go. * Ensures secure data segregation with domain separation compliance. The Time Card Management feature enables time card users such as task assignees to report and track their time for the assigned tasks. Watch this three-minute video to learn about setup of the time tracking feature, entering time and approvals. Time Card Management works with the Task table to record time worked on various task types, such as projects, incidents, problems, and change requests. With the Time Card Management feature: * The time card users can record the time worked on a task using [time cards](https://servicenow-prod.fluidtopics.net/lLTWSHEMH8HShaVyr4DcQA "Time cards are used to record the time worked on a task by a task assignee.") and [time sheets](https://servicenow-prod.fluidtopics.net/uOvd3YEfSkoVNaVgHutIuQ "A time sheet groups all the time cards for a user for the given week."). They can submit their time cards and time sheets for approval. * Time cards and time sheets are routed for approval based on the Non-project time approver and Project time approver fields in the user time sheet policy. User managers with time card approver role can also log time and [submit the time sheet of their resources](https://servicenow-prod.fluidtopics.net/h~44hLNsrFPlIwlexoDfjw "As a user manager, you can log time and submit the time sheet of your resources.") * The time card approvers can perform the following tasks: * Review and approve or reject the time cards in a submitted time sheet. * Recall the approved time sheets or time cards to return them to the users for corrections. * Use dashboards to view reports of time card and time sheet exceptions, and categorize time reported by the users. * Delegate another time card approver to process time sheets from your resources when you might not have time or will be unavailable. Note the following points for delegation: * You cannot delegate approval only for an individual resource. * The delegated time card approver cannot further delegate your time sheet approvals. {#time-card-management__ul_sjb_thw_4hb} {#time-card-management__ul_xdd_4mq_yhb} The project_manager and the resource_manager roles contain the timecard_approver role in the base system. However, the timecard_approver role can also be used independently without these roles. * The time card admin can create and manage [time sheet policies](https://servicenow-prod.fluidtopics.net/hhTI~zcp5t5_9sHr5pkSUQ#create-time-sheet-policy__time_sheet_policy_form), and can also approve or reject by exception and process the time sheets. Time card admin can also create or edit time cards of any users if the time cards are in Pending or Rejected state. {#time-card-management__ul_ydh_2hn_lt} Note: The [Time Card Management plugin](https://servicenow-prod.fluidtopics.net/BAG4aOQsjvfuikQsqE0vzw "Administrators can activate the Time Card Management plugin (com.snc.time_card). The plugin also activates the Performance Analytics - Content Pack - Project Portfolio Suite Dashboards plugin (com.snc.pa.time_card). However, you need a Performance Analytics license to use the dashboards.") is required to use time cards. Some of the procedures require the project management feature, which activates time cards automatically. For more information, see [Project Management](https://servicenow-prod.fluidtopics.net/RIQRCieNDAxQ~wvjn4HVMQ "The ServiceNow Project Management application is a suite of tools that aids in managing projects, tasks, and resources. You can create and manage small projects with a few tasks to large portfolios that contain complex tasks with various relationships and dependencies.") (com.snc.financial_planning_pmo). ## Assign a time card user to a project or project task {#time-card-management__section_assign_timecard_user_task} A user who has only the timecard_user role, and no project role such as it_project_user, can be selected in the Assigned to field of a project or project task. This behavior is intentional and lets the user submit time against the assigned task from the Time Sheet Portal. Being assigned to the record gives the time card user read-only access to it. The user can't edit, close, or reassign the project or project task unless they also have a project role such as it_project_user. Note: The Business Stakeholder role includes the timecard_user role. As a result, a user who has the Business Stakeholder role can also be selected in the Assigned to field of a project or project task, with the same read-only access. To stop time card users from appearing in the Assigned to field, override the reference qualifier on the Assigned to field of the project or project task table. ## Domain separation in Time Card Management {#time-card-management__section_urg_5pm_vdb} [Domain separation](https://servicenow-prod.fluidtopics.net/uCXsr9_8kmhsJapLmY4qqw "Domain separation is supported in Time Card. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.") provides complete data isolation for domain-specific users. Time card Management is domain separation compliant at the Data only level. * **[Activate Time Card Management](https://servicenow-prod.fluidtopics.net/BAG4aOQsjvfuikQsqE0vzw)** Administrators can activate the Time Card Management plugin (com.snc.time_card). The plugin also activates the Performance Analytics - Content Pack - Project Portfolio Suite Dashboards plugin (com.snc.pa.time_card). However, you need a Performance Analytics license to use the dashboards. * **[Time sheet policies](https://servicenow-prod.fluidtopics.net/Cj7XVOBCYWEFOg_auvO2_Q)** Time sheet policies contain the policies to which a time sheet, or a time card must adhere. * **[Create a project time category](https://servicenow-prod.fluidtopics.net/3hMpkRKXRXE6E3RZl3aOpg)** A time card admin or a project manager can create subcategories to define specific activities in the projects. The time card users can use these project subcategories to report time for a specific activity in a project. * **[Create a rate type](https://servicenow-prod.fluidtopics.net/00y5G1wJ2_4PuEpD7qZMGg)** You can create rate types using the Rate Types feature. * **[Time Sheet Portal](https://servicenow-prod.fluidtopics.net/VvOpPWbBpzgSln3UboBMLA)** Time Sheet Portal categorizes and displays all your assigned tasks in a single view for a given week. The portal enables you to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action. * **[Time Sheets](https://servicenow-prod.fluidtopics.net/uOvd3YEfSkoVNaVgHutIuQ)** A time sheet groups all the time cards for a user for the given week. * **[Time cards](https://servicenow-prod.fluidtopics.net/lLTWSHEMH8HShaVyr4DcQA)** Time cards are used to record the time worked on a task by a task assignee. * **[Record time worked](https://servicenow-prod.fluidtopics.net/Cx1tz9OlJhbfUeNDESKsUg)** The time card retrieves time accrued on a project or spent working on any record in the Task table from the Time worked field. * **[Manage costs](https://servicenow-prod.fluidtopics.net/yfjTGrFkjcnCaB8wns7dMw)** When the cost management feature is enabled, time cards can be used to manage the cost of labor in the Cost Management application. * **[Analytics Project manager](https://servicenow-prod.fluidtopics.net/vOzT87xtK25gDWjK70Aopg)** The Analytics Project manager provides the project managers with quick reports of time card exceptions, and category wise time reported for their projects. The dashboard displays time card reports only for the projects managed by a project manager. * **[Analytics User manager](https://servicenow-prod.fluidtopics.net/SH9nz4oKIRdDxx66c1U_dQ#user-manager-dashboard)** The Analytics user manager provides the user managers with reports of time sheet exceptions, and category wise time reported by the users. * **[Performance Analytics dashboard for Time Card Management](https://servicenow-prod.fluidtopics.net/TpBWe_kWmYD7TXcgP6K8Jg#time-card-management-content-pack)** This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices. * **[Domain separation and Time Card](https://servicenow-prod.fluidtopics.net/uCXsr9_8kmhsJapLmY4qqw)** Domain separation is supported in Time Card. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data. * **[Mobile Time Sheets](https://servicenow-prod.fluidtopics.net/JsuMGv0kjyOloF7UzAPAbA)** The ServiceNow® Mobile Timesheets app enables time sheet users and managers to access their time sheets from a mobile device. Mobile Time Sheets is available on the Now Mobile app and is supported on iOS and Android devices.