Modules in Setup Hub (SPM)

  • Release version: Australia
  • Updated May 25, 2026
  • 5 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Modules in Setup Hub (SPM)

    This guide provides a detailed list of setup modules within the Setup Hub for Strategic Portfolio Management (SPM) on ServiceNow. The modules visible to system administrators depend on the licensed SPM applications. Each module groups relevant configuration items that launch specific application configuration topics, helping administrators effectively configure and manage SPM features.

    Show full answer Show less

    Common setup Items

    These items are shared across all SPM applications and include critical organizational data and analytics activation:

    • Organization Structure: Define business units and departments to structure your organization. These are referenced by SPM tables for data filtering, workflow automation, reporting, and access control.
    • Reporting setup: Activate Performance Analytics scheduled jobs that power dashboards and indicators for Project Portfolio Management (PPM).

    Demand Management

    Configuration items to manage demand workflows, user roles, and intake channels:

    • User Roles: Manage users and groups authorized for Demand Management.
    • Demand Intake Channels: Configure Service Catalog items for submitting demands and customize the demand form layout using Form Builder.
    • Demand Playbooks: Review and customize default playbooks to control demand stages, approvals, and workflows.
    • Advanced Settings: Access assessment metric categories for demand evaluation.

    Project Management

    Items to configure project management processes, including roles, project types, templates, and schedules:

    • User Roles: Manage users and groups with access to project management.
    • Dynamic Categories: Define custom fields for projects and planning items using dynamic schemas.
    • Project Types and Forms: Define project types with distinct workflows and customize project forms.
    • Project Playbooks: Customize default project playbooks to align with your methodology.
    • Templates: Create reusable project and status report templates to ensure consistency.
    • Schedules: Define working days and calendars for accurate project timeline estimation, including custom schedules with holidays.
    • Advanced Settings: Configure budgets, forecasts, widgets, diagnostics, planning attributes, timesheet policies, and risk matrices.

    Resource Management

    Configure resource planning and allocation using the guided setup wizard that covers resource pools, capacity planning, skills, and allocation settings.

    Financials

    Setup related to system currency, fiscal calendars, and cost types:

    • System Currency: Set the default currency for the instance (defaults to USD if blank).
    • Fiscal Calendar: Generate and review fiscal periods that define funding cycles and allocations.
    • Cost Types: Review and customize cost types to align financial tracking with your organization while retaining labor cost types for resource management functionality.

    Strategic and Portfolio Planning

    Configure strategic and portfolio planning capabilities through a guided setup wizard that facilitates integrations, alignment, portfolio structures, and planning settings. The wizard supports iterative configuration as needs evolve.

    Enterprise-Wide Deployment

    Manage multi-partition deployments to control data visibility across teams within the same instance. Create partitions to define access boundaries for different functions such as teams, business units, or departments, ensuring secure and segmented access to project, demand, program, or portfolio data.

    Module-by-module listing of the setup items that Setup Hub (SPM) surfaces, with cross-references to the per-application configuration topic each item launches.

    The console groups setup items into the modules listed in this topic. The modules that a system administrator sees depend on the Strategic Portfolio Management (SPM) applications licensed for the instance. The order of modules shown here matches the order in which the console displays them.

    Common setup

    Items shared across SPM applications, including organization structure data and analytics activation.

    Table 1. Common setup items
    Module Configuration item Description
    Define organization structure Set up business units Define the top level of your organization structure with business units. SPM tables reference business units to filter and segment data automatically, drive hierarchy-based workflows and approvals, generate aligned reports, and simplify access control.
    Define organization structure Set up departments Define organizational subdivisions within your business units. SPM tables reference departments alongside business units to filter data, drive workflows, generate aligned reports, and simplify access control.
    Reporting setup Activate performance analytics jobs Activate the Performance Analytics scheduled job that powers Project Portfolio Management (PPM) dashboards and indicators.

    Demand Management

    Items that configure demand management user roles, intake channels, and the demand form. Sub-modules group related items under the Demand Management module.

    Table 2. Demand Management items
    Module Configuration item Description
    Setup user roles Users Manage users that have access to Demand Management. For more information, see Demand Management users.
    Setup user roles Groups Manage groups that have access to Demand Management. For more information, see Demand Management users.
    Configure demand intake channels Service Catalog Configure catalog items that let users submit demands through the Service Catalog. Catalog items are preconfigured for all users; edit them in Catalog Builder. For more information, see Service Catalog.
    Configure demand intake channels Demand form Customize the demand form used by demand users. Use Form Builder to add or remove fields and adjust the layout. For more information, see Forms.
    Demand management Configure demand playbooks Review the default demand playbooks for demand managers and demand users. Customize them in Workflow Studio to define stages, activities, approval flows, and state transitions. For more information, see Playbooks in Next Experience for Demand Management.
    Demand Management Advanced settings Access advanced Demand Management settings, including assessment metric categories used to evaluate demands. For more information, see View an assessment metric category.

    Project Management

    Items that configure project management, including user roles, project types, templates, schedules, and advanced settings. Sub-modules group related items under the Project Management module.

    Table 3. Project Management items
    Module Configuration item Description
    Setup user roles Users Manage users that have access to project management. For more information, see Project Management user roles.
    Setup user roles Groups Manage groups that have access to project management. For more information, see Project Management user roles.
    Setup project types Setup dynamic categories Define dynamic categories and attributes in the Default SPM Dynamic Namespace to add custom fields, such as Boolean, Date, or Integer, to projects and other planning items. For more information, see Working with Dynamic Schema.
    Setup project types Setup form views Customize the project form used by project managers and project users. Use Form Builder to add or remove fields and adjust the layout. For more information, see Configuring forms.
    Setup project types Project types Define project types to apply distinct workflows, approval flows, and field requirements to different categories of projects. Assign project types to specific projects, portfolios, or departments.
    Project Management Configure Project Playbooks Review the default project playbooks (Project default and Stage gate default) and customize them in Workflow Studio to match your project management methodology. For more information, see Use Playbooks in Project Workspace.
    Project Management Setup project templates Create reusable project templates as starting points for new projects to ensure consistency and reduce setup time. For more information, see Project templates.
    Project Management Setup status report templates Define status report templates that project managers use to communicate project progress. For more information, seeStatus reports.
    Project Management Setup project schedules Define working days and hours used to estimate project timelines. The default Project Management Schedule applies to all projects and does not include holidays; create custom schedules to add holidays or different working calendars. For more information, see Project Schedules.
    Project Management Advanced settings Access advanced project management settings such as budgets, forecasts, widgets, diagnostics, planning attributes, time sheet policies, and risk value matrixes. For more information, see Project Diagnostics.

    Resource Management

    Items that configure resource management through the Resource Management guided setup wizard.

    Table 4. Resource Management items
    Module Configuration item Description
    Resource Management Resource Management guided setup Launch the Resource Management guided setup to configure resource planning and allocation. The wizard walks through resource pools, capacity planning, skill definitions, and allocation settings.

    Financials

    Items related to system currency, fiscal calendar setup, and cost type definitions. The Financials module surfaces items directly and through the Setup fiscal calendar sub-module.

    Table 5. Financials items
    Module Configuration item Description
    Financials Configure system currency Set the default system currency by updating the glide.system.locale system property. A blank Value field defaults to USD.
    Setup fiscal calendar Generate fiscal calendar Generate the fiscal calendar that defines fiscal periods for fund requests and allocations. The calendar type drives funding frequency, such as monthly or quarterly, and can't change after funds have been allocated to a period.
    Setup fiscal calendar Review fiscal periods Review the years, quarters, and months created by your fiscal calendar. Each period shows start and end dates, parent period relationships, and type. Select Validate Periods to confirm the configuration.
    Financials Review/Setup Cost type definitions Review default cost types and create custom cost types to match your organization's financial tracking. Retain or replace the Labor cost types to keep resource management working.

    Strategic Planning and Portfolio Planning

    Items that configure Strategic Planning and Portfolio Planning capabilities, including the guided setup wizard and demand playbooks.

    Table 6. Strategic and Portfolio Planning items
    Module Configuration item Description
    Strategic and Portfolio Planning Set up Strategic Planning or Portfolio Planning Launch the Strategic Planning or Portfolio Planning guided setup to configure planning capabilities in your SPM environment. The wizard walks you through integrations, alignment settings, portfolio structures, and planning settings, and you can run it multiple times as your configuration needs evolve.

    Enterprise-Wide Deployment

    Items that govern multi-partition deployment of Strategic Portfolio Management (SPM).

    Table 7. Enterprise-Wide Deployment items
    Module Configuration item Description
    Partitions Set up partitions Define data visibility boundaries for teams on the same instance. Create a partition for each function such as team, business unit, or department that requires separate access to project, demand, program, or portfolio records. For more information, see Create and configure a partition.