Exploring Next Experience for Demand Management
Summarize
Summary of Exploring Next Experience for Demand Management
Next Experience for Demand Management provides a centralized workspace that streamlines the process of creating, evaluating, and prioritizing demands throughout their life cycle. It consolidates all demand-related activities—including intake, qualification, and task management—into a single interface, eliminating the need to navigate across multiple modules. Users can define scope, assess capacity, estimate effort, and evaluate financial and strategic impacts within this unified environment. Playbooks guide demands through each stage from intake to completion, ensuring a consistent and structured workflow.
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Users and Roles
- Business users: Create demands using the Service Catalog or Idea Portal.
- Demand users: Create demands via Demand Management and add necessary details; they cannot edit once demands are submitted.
- Demand managers: Manage, prioritize, and progress demands through their life cycle; assign tasks to gather additional information.
- Business stakeholders: Complete assessments for scoring and review demands before approval.
- Demand approvers: Approve demands to be converted into work items.
Benefits
- Consistent demand intake and evaluation: Structured workflows guide demands through defined stages, ensuring standardized processes.
- Centralized visibility: A single interface provides comprehensive views of demands, including business cases, capacity, and financials without switching modules.
- Playbook-guided life cycle: Organizations can define their own demand processes with playbooks that outline required activities at each stage before advancing.
- Consolidated data for prioritization: Demand details, capacity, risk assessments, and financial summaries are unified, enabling informed ranking and prioritization based on organizational criteria.
- AI integration: Playbook activities support associating AI systems directly with demands, enhancing workflow efficiency.
- AI-assisted content refinement: Now Assist for Strategic Portfolio Management helps expand, condense, or summarize demand text fields for clearer communication.
Next Steps for Customers
To maximize the value of Next Experience for Demand Management, customers should explore configuration and usage guides, learn how to manage financial aspects of demands, and understand collaboration features within the workspace. These resources help tailor the experience to organizational needs and enhance demand management practices.
Next Experience for Demand Management enables you to create, evaluate, and prioritize demands, throughout the demand life cycle.
Next Experience for Demand Management overview
Next Experience for Demand Management is a centralized workspace experience that streamlines how your organizations can capture, evaluate, and progress demands through their life cycle. It brings together all demand‑related activities such as intake, qualification, and task management into a single interface. By consolidating access to demands, tasks, resources, financials, and supporting records, the workspace means you don't have to navigate across multiple modules. You can define scope, assess capacity, estimate effort, and evaluate financial and strategic impact. Playbooks guide demands through each stage from intake to completion so your team follows a consistent process.
Next Experience for Demand Management users
| User | Description |
|---|---|
| Business user | Creates a demand using Service Catalog or Idea Portal. |
| Demand user | Creates a demand using Demand Management and adds required details. Cannot edit the demand details once the demand moves to the Submitted state. |
| Demand managers | Manages and prioritizes demands based on the available demand details. They can assign demand tasks to gather more details. Demand managers are also responsible for progressing the demand through the different stages in its life cycle. |
| Business stakeholders | Fills out the assessments for scoring and reviews demands before they are approved. |
| Demand approvers | Approves the demand to be converted into a work item. |
Next Experience for Demand Management benefits
Next Experience for Demand Management provides benefits for demand managers and their users.
- Consistent demand intake and evaluation process: Next Experience for Demand Management enables a structured workflow. Demands progress through defined evaluation stages.
- Centralized visibility into demand information: Next Experience for Demand Management provides a single interface to view all demands and their associated details such as business cases, capacity, and financials. Demand managers can compile a complete picture of a demand without having to cross-reference multiple forms, modules, or applications to compile a complete picture of a demand.
- Playbook-guided demand life-cycle: Playbooks define the sequence of stages and activities that demands must go through such as creation, planning, assessment, and approval. Each stage contains a set of prescribed activities that must be completed before demands transition to the next stage. Using playbooks, your organization can define its own processes.
- Consolidated data for demand prioritization: Next Experience for Demand Management provides demand details, capacity and risk assessment outputs, and financial summaries in a unified view. Demand managers can compare, rank, and prioritize demands based on defined organizational criteria.
- AI system integration through playbook activities: The AI playbook enables associating AI systems to demands through a playbook activity. This feature enables associating a demand with an AI system from directly within the demand workflow.
- AI-assisted record refinement and summarization: Using the Now Assist for Strategic Portfolio Management (SPM) skills, demand users and demand managers can expand or condense text content in text fields and summarize the demand.