Configure Conversational Integration with LINE

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Install and set up the Conversational Integration with LINE application to enable your users to interact with virtual and live agents.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    This task provides the general steps to integrate the LINE messaging app with a ServiceNow application using the Conversational Integration with LINE application.

    Procedimento

    1. Install Conversational Integration with LINE.
    2. Set up Conversational Integration with LINE.
    3. Design Virtual Agent topics to capture information from a LINE chat conversation.
    4. Opcional: Close idle LINE chat conversations.
    5. Opcional: Transfer LINE chat conversations to live agents.