---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create a connection and credential in Virtual Agent Bot Interconnect

# Create a connection and credential in Virtual Agent
Bot Interconnect {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

To use ServiceNow®
Virtual Agent as a secondary bot with Virtual Agent
Bot Interconnect, configure the connection and credential
records
in the Bot Interconnect (primary) instance.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllConnections \& CredentialsConnection \& Credential Aliases.
2. Click the Bot Interconnect VA API Integration record to open it.
3. In the Connections related list, click New.
4. On the form, fill in the fields.  
   {#create-connection-credential-two-sn-instances__table_gx2_kkr_5sb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Enter a unique name, such as <kbd class="ph userinput">SNow Secondary Bot</kbd>. |
   | Credential | Leave this blank for now. |
   | Connection alias | Use the default value. |
   | Connection URL | Enter the URL for Virtual Agent API on your secondary instance. For example, enter <kbd class="ph userinput">https://secondary-instance-name.service-now.com/api/sn_va_as_service/bot/integration</kbd>. |
   [ ]

   {#create-connection-credential-two-sn-instances__table_gx2_kkr_5sb}
5. Click Submit.
6. Navigate to AllConnections \& CredentialsCredentials.
7. On the Credentials page, click New.
8. Click either Bot Interconnect Hash Token Credential or Bot Interconnect Static Token Credential as the type.
9. On the form, fill in the fields.  
   {#create-connection-credential-two-sn-instances__table_r3h_t34_vsb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Enter a unique name for the credential. For example, <kbd class="ph userinput">SNowSecondaryBotToken</kbd>. |
   | Static token ||
   | Header | Enter <kbd class="ph userinput">Token</kbd>. |
   | Static Token | Enter a password. |
   | Hash token ||
   | Header | Enter <kbd class="ph userinput">x-b2b-signature</kbd>. |
   | Algorithm | Select HmacSHA1. |
   | Hash Secret | Enter the hash secret. |
   | Authorization Algorithm | Select the algorithm to use. For example, Secondary Bot Hash Token Auth. |
   [ ]

   {#create-connection-credential-two-sn-instances__table_r3h_t34_vsb}
10. Click Submit.
11. Navigate to AllConnections \& CredentialsConnection \& Credential Aliases.
12. Click the Bot Interconnect VA API Integration record to open it.
13. In the Connections related list, open the new connection record you created in an earlier step.
14. In the Credential field, enter the name of the record that contains the static token or hash token.  
    For example, <kbd class="ph userinput">SNowSecondaryBotToken</kbd>.Figura 1. Connection and credential record in the ServiceNow Bot Interconnect instance
15. Click Update.
* **[Create a connection and credential in Virtual Agent Bot Interconnect](https://servicenow-prod.fluidtopics.net/end_PNiL4BrHF2Ggqb6TWg)**   
  Create a connection and credential in Virtual Agent Bot Interconnect (primary instance) to enable uploading of attachments in the secondary bot.

**Tópico anterior:** [Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance](https://servicenow-prod.fluidtopics.net/WUmyi7VFMZitK~3rYL70CQ "Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.")  
**Próximo tópico:** [Create a connection and credential in Virtual Agent Bot Interconnect](https://servicenow-prod.fluidtopics.net/end_PNiL4BrHF2Ggqb6TWg "Create a connection and credential in Virtual Agent Bot Interconnect (primary instance) to enable uploading of attachments in the secondary bot.")