---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create the action scripts

# Create the action scripts for your custom chat integration {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Set up the transforms that your custom chat integration needs to communicate through
the chat process.

## Antes de Iniciar

[Create and configure a scripted REST API for your custom chat integration](https://servicenow-prod.fluidtopics.net/PW0q4p_fAc3cYqpLoaF4Tw "Create a scripted REST API, add a scripted REST resource, set security and content negotiation, and set REST API rate limits.").  
Nota:  
All action messages relevant to the chat client are displayed to requesters during live agent conversations.

Role required: admin

## Procedimento

1. Navigate to the AllProcess AutomationWorkflow Studio.
2. Click the Actions tab.
3. [Create the
   actions](https://www.servicenow.com/docs/access?context=create-action&version=australia&pubname=australia-build-workflows&ft:locale=en-US) you require to complete the conversational custom chat integration.  
   For details about the input and output used in action scripts, along with script examples, see [Virtual Agent action scripts](https://servicenow-prod.fluidtopics.net/6jokUFrLYvS9ajXeDZ_g_Q "You need to write a set of mandatory Workflow Studio action and subflow scripts to pass the user data to VACS, apply transformations and send the response back to your chat interface endpoint.").