---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Legacy - Conversational Analytics dashboard roles

# Legacy - Conversational Analytics dashboard roles {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Conversational Analytics dashboard is installed with these roles.
Importante:  
Conversational Analytics dashboard is being prepared for future deprecation. It will be supported until deprecation but will no longer be available for installation. A new Conversational Analytics dashboard in Platform Analytics experience, which meets the compliance requirements of Government Community Cloud (GCC), and thus FedRAMP authorized, is available. See [Conversational Analytics dashboard in Platform Analytics experience](https://servicenow-prod.fluidtopics.net/3ta4qak9UP0IQHIangtqmQ "The Conversational Analytics dashboard in Platform Analytics experience helps you improve Virtual Agent (VA) interactions with users by providing insights into conversational data. The dashboard helps you refine topics and improve the deflection rate of VA.").

For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

If you are an existing user of this dashboard and want to migrate analytics data to the new dashboard, see [Migrate data to Conversational Analytics dashboard in Platform Analytics experience \[KB1651556\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1651556).
To learn more about managing subscriptions, see [Managing per-user subscriptions in Subscription Management](https://www.servicenow.com/docs/access?context=managing-user-subscriptions-v2&version=australia&pubname=australia-platform-administration&ft:locale=en-US) and contact your account representative.

## Virtual Agent administrator \[virtual_agent_admin\] {#ariaid-title2}

Provides read and write access to all dashboard-related tables, for example, sys-conversation.

### Contains Roles {#conversational-analytics-dashboard-roles-1__section-feature-role-contains-roles}

List of roles contained within the role.  
* chat_analytics_admin
* ui_builder_admin
* chat_analytics_viewer
{#conversational-analytics-dashboard-roles-1__ul_uzm_mtj_lyb}

### Groups {#conversational-analytics-dashboard-roles-1__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#conversational-analytics-dashboard-roles-1__section-feature-role-considerations}

Nota:  
Avoid granting an admin role when more specialized roles are available.

## Chat analytics administrator \[chat_analytics_admin\] {#ariaid-title3}

Provides access to view dashboard-related tables, create custom events, create custom formula overrides, reconfigure the dashboard using UI Builder, and set system parameters.

### Contains Roles {#conversational-analytics-dashboard-roles-2__section-feature-role-contains-roles}

List of roles contained within the role: chat_analytics_viewer.

### Groups {#conversational-analytics-dashboard-roles-2__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#conversational-analytics-dashboard-roles-2__section-feature-role-considerations}

Nota:  
Avoid granting an admin role when more specialized roles are available.

## UI builder administrator \[ui_builder_admin\] {#ariaid-title4}

Enables you to add, remove, and rearrange dashboard contents. Needs UI Builder, which is a separate ServiceNow product.

### Contains Roles {#conversational-analytics-dashboard-roles-3__section-feature-role-contains-roles}

List of roles contained within the role.  
* workspace_admin
* canvas_user
{#conversational-analytics-dashboard-roles-3__ul_nv4_pvj_lyb}

### Groups {#conversational-analytics-dashboard-roles-3__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#conversational-analytics-dashboard-roles-3__section-feature-role-considerations}

Nota:  
Avoid granting an admin role when more specialized roles are available.

## Chat analytics viewer \[chat_analytics_viewer\] {#ariaid-title5}

Provides read access to view the dashboard.

### Contains Roles {#conversational-analytics-dashboard-roles-4__section-feature-role-contains-roles}

List of roles contained within the role: sn_ace.ace_user.

### Groups {#conversational-analytics-dashboard-roles-4__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#conversational-analytics-dashboard-roles-4__section-feature-role-considerations}

None.