---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Using the Conversational Interfaces Diagnostic Tool

# Using the Conversational Interfaces Diagnostic Tool {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the tool to diagnose general Conversational Interfaces errors and system property settings, as well as issues with Microsoft Teams and Advanced Work Assignment configuration.
* **[Diagnose Conversational Interfaces errors](https://servicenow-prod.fluidtopics.net/sSnWQ~c6Tuv2gRhZBUz3jQ)**   
  Use the Conversational Interfaces Diagnostic Tool to resolve issues related to conversational interfaces such as error messages and system property issues before reaching out to Now Support.
* **[Diagnose Microsoft Teams configuration issues](https://servicenow-prod.fluidtopics.net/eTWF6zalPVgONxtwskP6YA)**   
  Use the Conversational Interfaces Diagnostic Tool to identify and help solve Microsoft Teams configuration issues before reaching out to Now Support.
* **[Diagnose Advanced Work Assignment configuration issues](https://servicenow-prod.fluidtopics.net/dc6KOcuvKJ8geuz1z6APHw)**   
  Use the Conversational Interfaces Diagnostic Tool to identify and resolve common Advanced Work Assignment (AWA) configuration issues before reaching out to Now Support.