---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Test the Action utility

# Test the Action utility {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Test the Action utility to make sure that the integrated action works as intended in the conversation.

## Antes de Iniciar

Role required: virtual_agent_admin or admin

## Por Que e Quando Desempenhar Esta Tarefa

When you test the subflow or action associated with the Action utility, you see a test results preview pane that includes preview-only messages. These messages include a link called View in Workflow Studio. This link takes you to the execution details. You can use the execution details to do the following:

* Verify what is being returned to Virtual Agent.  
  Nota:  
  Only topic authors have access to the View in Workflow Studio link. In non-production environments, this link is available by default. In production environments, topic authors must enable access to this link by creating a record in the \[sys_flow_execution_setting\] table for each Workflow Studio asset. This link is not available in conversations where password2 input is used.
* View the subflow or action execution details.

{#test-flow-designer-va-integration__ul_r2q_bkb_ynb}

Topic authors can also see the test results in the Conversation Task FDIH Invocations \[sys_cs_fdih_invocation_list\] table.  
Nota:  
If you have turned on and set up Now Assist in Virtual Agent, you can work with conversational actions and subflows from the Virtual Agent DesignerAssistant Designer home page. For each assistant, you can test topics, subflows, and actions by using the Virtual Agent DesignerAssistant Designer home page Test Assistant button. Virtual Agent DesignerAssistant Designer opens a Workflow Studio tab where you can test subflows and actions. For more information on conversational actions and subflows, see [Conversational actions](https://www.servicenow.com/docs/access?context=conversational-actions&version=australia&pubname=australia-build-workflows&ft:locale=en-US) and [Conversational subflows](https://www.servicenow.com/docs/access?context=conversational-subflows&version=australia&pubname=australia-build-workflows&ft:locale=en-US). You can still integrate actions and subflows that are not conversational from Workflow Studio into Virtual Agent topics via Virtual Agent DesignerAssistant Designer. The following content is only relevant to actions or subflows that can't be made conversational in Workflow Studio.

## Procedimento

1. Navigate to AllConversational InterfacesVirtual AgentDesigner.
2. In the Asset library page, open the topic with the Action utility that you want to test.
3. Select Test.  
   If an action or subflow in the test window is slow to respond or appears to be waiting, you see a relevant error message.

   By default, a scheduled job checks the conversation flow every 120 seconds. For more information
   about scheduled jobs, see [Scheduled jobs](https://www.servicenow.com/docs/access?context=c_ScheduledJobs&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

   You can change this interval, as needed. To change the interval, see [Specify the action workflow timeout](https://servicenow-prod.fluidtopics.net/ArwoqWUouONa2aR0xgcAcQ "Set the length of time before the Workflow Studio Integration Hub action workflow times out.").
4. Troubleshoot the Action utility node:  
   * View the execution details.
   * Look at the Conversation Task FDIH Invocations \[sys_cs_fdih_invocation_list\] table.
   {#test-flow-designer-va-integration__ul_mvc_5m5_xrb}
5. Select Save when you're finished.