---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrate VA with Google chat

# Integrating Virtual Agent with Google chat {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Add the Virtual Agent bot to your ServiceNow instance to integrate with Google chat.

## Antes de Iniciar

Ensure that you've installed the Google chat plugin \[sn_va_google-chat\] on your ServiceNow instance before adding any integrations.

Role required: admin

## Procedimento

1. Navigate to AllConversational InterfacesChannels and Integrations.
2. In the Available Channels section, select Add Integration on the Google chat tile.  
   Nota:  
   Add Integrations is available only after installing the Google chat plugin (sn_va_google-chat) on your ServiceNow instance.
3. On the Integrate Google chat with self configured bot screen, complete the information:  
   {#integrating-va-google-chat__table_zvg_snw_bgc__entry__2}

   | Field | Description |
   |-|-|
   | Bot Name | Name for the bot. |
   | Inbound Service Account Email | Enter the inbound service account email from [Installing Conversational Integration with Google chat](https://servicenow-prod.fluidtopics.net/_xO2oS~n~LNWpEnr22Q4FA "Install the Google chat (sn_va_google-chat) application so that Now Virtual Agent and Google chat users can interact with each other."). |
   | Outbound Service Account Email | Enter the outbound service account email from [Installing Conversational Integration with Google chat](https://servicenow-prod.fluidtopics.net/_xO2oS~n~LNWpEnr22Q4FA "Install the Google chat (sn_va_google-chat) application so that Now Virtual Agent and Google chat users can interact with each other."). |
   | Private Key Password |   |
   [ ]

   {#integrating-va-google-chat__table_zvg_snw_bgc}
4. In the Attachments section, drag or select your .p12 file.
5. Select Submit.
6. Navigate to [Google chat](https://mail.google.com/chat/u/0/#chat/home/welcome).
7. Select New Chat.
8. Enter the app name and select it.  
   If an automated welcome message displays in the chat window, you are all set to use Google chat with Virtual Agent.
{#integrating-va-google-chat__steps_yg4_3j4_5fc}