---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Set up message authentication

# Set up message authentication for your custom chat configuration {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a Hash Message Verification record and Message Auth record to set up message
authentication for your custom chat integration. This is configured in the Hash Message
Verifications \[hash_message_verification\] table.

## Antes de Iniciar

[Configure a provider for your custom chat integration](https://servicenow-prod.fluidtopics.net/G~g8DlG01kTwinAqkKaiTw "Create a new provider for your custom chat integration. Providers are defined in the Connections [sys_cs_provider] table.").

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

You can create a Hash Message Verification record and Message Auth record to set up
message authentication.

## Procedimento

1. Navigate to All, and then enter <kbd class="ph userinput">hash_message_verification.list</kbd> in the filter.
2. On the Hash Message Verifications page, click New.
3. On the form, fill in the fields.  
   {#set-up-msg-auth-va-cccif__table_ndp_mv2_dmb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the authentication token, such as TwilioSMSTestAppAuthToken. |
   | Description | Description of the authentication token, such as "Twilio SMS Testing application Auth Token." |
   | Secret | Authentication token (random string). |
   [ ]

   {#set-up-msg-auth-va-cccif__table_ndp_mv2_dmb}
4. Click Submit.
5. Navigate to All, and then enter <kbd class="ph userinput">message_auth.list</kbd> in the filter.
6. On the Message Auths page, click New.
7. On the form, fill in the fields.  
   {#set-up-msg-auth-va-cccif__table_cf1_j52_dmb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the message authentication, such as VA Twilio SMS Test App Message Authentication. |
   | Provider | Provider, such as Twilio. |
   | Group name | Name of the group or team of the provider channel. |
   | Service Portal | Option to redirect users to a service portal for authentication during account linking. |
   | Inbound message verification | Hash message token that was created. |
   | Outbound message creation | Hash message token that was created. |
   | Outbound service token | Token passed to the sender subflow that is used to invoke REST endpoint for the chat client. Use the outbound token to send a message using the REST API. |
   [ ]

   {#set-up-msg-auth-va-cccif__table_cf1_j52_dmb}
8. Click Submit.

## O que Fazer Depois

[Create a channel identifier for your custom chat integration](https://servicenow-prod.fluidtopics.net/jOEbzE_GNJRjY0FCk9fD5Q "Create a channel identifier for your custom chat integration in the Provider Channel Identities [sys_cs_provider_application] table.")