---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrate with other applications

# Integrating the Facebook Messenger messaging app with other
applications {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Review this topic to see which ServiceNow applications and
features can use the Conversational Integration with Facebook Messenger
application.

As an administrator, you can use the Conversational Integration with Facebook Messenger application to integrate the Facebook Messenger messaging app with other ServiceNow applications and enable requesters to converse with agents using
the Facebook Messenger messaging app.

## Integrating with Customer Service Management {#messg-fbm-integrating-apps__section_xcs_fjg_jnb}

Integrate the Conversational Integration with Facebook Messenger application with
the ServiceNow®
Customer Service Management application to enable your customer contacts and consumers to initiate a
Facebook Messenger chat conversation with a virtual agent or live agent. For
more information, see [Integrate Facebook Messenger
with Customer Service Management](https://www.servicenow.com/docs/access?context=messg-integrate-fbm-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).