---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Contextual actions for Alexa

# Contextual actions for Alexa {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the contextual actions supported by Conversational Integration with Alexa
to receive an appropriate response during custom chat integrations with Alexa.

## Hi {#alexa-contextual-actions__section_txj_2ff_mqb}

You can type or speak the <kbd class="ph userinput">hi</kbd> command to initiate a conversation, in
the middle of a conversation, or even inside a specific topic.

When you type or say <kbd class="ph userinput">hi</kbd> in the middle of the topic, you are shown an
option to either End conversation or to
Cancel. If you end the conversation, the Alexa skill
is reset and you can restart the skill by speaking your invocation name. If you cancel the
conversation, you are redirected to the last topic that you were at.

## Bye {#alexa-contextual-actions__section_lgb_vdl_mqb}

The <kbd class="ph userinput">Bye</kbd> command is used to end a conversation.

You can type <kbd class="ph userinput">bye</kbd> or speak this command in the middle of a
conversation to end the conversation.

## Help {#alexa-contextual-actions__section_e3q_wdl_mqb}

The <kbd class="ph userinput">help</kbd> command is used to request help using the bot.

You can type <kbd class="ph userinput">help</kbd> or speak this command to ask your Alexa skill any questions. If you want to restart the conversation, say
<kbd class="ph userinput">hi</kbd> or restart the conversation.

## Restart {#alexa-contextual-actions__section_nb2_xdl_mqb}

The <kbd class="ph userinput">restart</kbd> command is used to end a bot conversation that is either
in progress or runs into an error, and then begin a new conversation.

You can type <kbd class="ph userinput">restart</kbd> or speak this command anywhere in the middle of
a conversation.
Nota:  
For excluding contextual actions Logout/Notifications for Alexa, you must add the records to the Excluded channel table \[sys_cs_contextual_action_excluded_channel\].