---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Using ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect

# Using ServiceNow
Virtual Agent as a secondary bot with Virtual Agent
Bot Interconnect {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Virtual Agent
Bot Interconnect enables you to use ServiceNow®
Virtual Agent as the primary bot with a ServiceNow
Virtual Agent secondary bot.

## Prerequisites {#using-sn-secondary-bot-with-sn-primary__section_j35_dvl_lsb}

In order to configure ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, you require the following setup:

* Two Australia ServiceNow instances.
* On the primary instance: Virtual Agent Bot Interconnect Store application
* On the secondary instance:
  * Virtual Agent API v3.8.x or later
  * Virtual Agent API on the secondary instance must be in synchronous mode or asynchronous mode.
  {#using-sn-secondary-bot-with-sn-primary__ul_pvq_wdf_xvb}
{#using-sn-secondary-bot-with-sn-primary__ul_qjn_n3d_3sb}
1. [Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode](https://servicenow-prod.fluidtopics.net/Jpck3n9PVNDs2UIpZZusPw)  
   Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode with Bot Interconnect.
2. [Create a connection and credential in Virtual Agent Bot Interconnect](https://servicenow-prod.fluidtopics.net/xGmy_FmOTSUof3U8Uw08LQ)  
   To use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, configure the connection and credential records in the Bot Interconnect (primary) instance.
3. [Create an auth token in the ServiceNow secondary instance](https://servicenow-prod.fluidtopics.net/eczPBxhMNxa2aaB5JLpupw)  
   To use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, create an authentication token in the secondary instance.
4. [Create a Virtual Agent Bot Interconnect shell topic to call Virtual Agent secondary topics](https://servicenow-prod.fluidtopics.net/KUAgwYn5VW21Z~kxIkRJwg)  
   To use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, you must create at least one shell topic in Bot Interconnect.
5. [Enable live agent connection on the primary instance](https://servicenow-prod.fluidtopics.net/mqHgMnd1XB26ODL4CF2VCQ)  
   Enable live agent connection on the primary instance to route an interaction to a live agent on the secondary instance.
6. [Debug Virtual Agent Bot Interconnect with a ServiceNow Virtual Agent secondary bot](https://servicenow-prod.fluidtopics.net/03oipcI3yxXltUgEFSYv1A)  
   Debug Workflow Studio executions of your Virtual Agent Bot Interconnect and Virtual Agent secondary bot integration.