---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Handle failures caused by dynamic inputs in user testing of Virtual Agent topics

# Handle failures caused by dynamic inputs in user testing of Virtual Agent topics {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Avoid failures when performing automated tests for topics in Assistant Designer by controlling which inputs that you want to run as part of a test case.

## Antes de Iniciar

Set up a test case for a topic that includes dynamic inputs. See [Create an automated test in Virtual Agent Designer](https://servicenow-prod.fluidtopics.net/Tm6nLFTpqTM5yGkaSKSDaA "Create automated tests in Virtual Agent Designer and run tests regularly against ideal conversation topic flows. You can create multiple automated tests for a topic to capture different conversation flows for various situations such as ideal conversation paths or errors.") for more information.

Role required: virtual_agent_admin or admin

## Por Que e Quando Desempenhar Esta Tarefa

When running a test in Assistant Designer, some tests may fail even when a topic has fully functional components. These failures can happen based on various cases, such as timestamps based on a function that always returns the
current time. The timestamp is created correctly when the test runs, but isn't a match with the recorded timestamp in the test case. Similar examples include different users entering different names, email or physical
addresses, or other information specific to each user. Any topic that returns different data based on time or other changing conditions is a potential failing point in testing. By deactivating test steps that use dynamic
input, you can run tests that won't fail due to a change in the data found in those steps.

## Procedimento

1. Navigate to AllConversational InterfacesVirtual AgentDesigner.
2. Set the discovery type toggle switch to NLU/keyword, then select Manage test cases.
3. Open the test case that you want to work with.
4. Under the Test Steps tab, select the Active column of the test step you want to exclude, and set its value to `False`.
5. Repeat Step 4 with as many test steps as you want to deactivate.
6. Run or debug your test case.
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