---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure

# Configure Conversational Integration with Facebook Messenger {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Install and set up the Conversational Integration with Facebook Messenger
application to enable your users to interact with virtual and live agents.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

This task provides the general steps to integrate the Facebook Messenger messaging app with a ServiceNow application using the Conversational Integration with Facebook Messenger application.

## Procedimento

1. [Install Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/NdZBGPwQ1WUzoyPZMMx2Dg "You can install the Conversational Integration with Facebook Messenger application (sn_va_fb_messenger) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.").
2. [Set up Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/6Igm0qePcEPRQWWUO5~s2g "Integrate Facebook Messenger with your ServiceNow instance using the Conversational Integration with Facebook Messenger application. Use the application to engage customers in conversations with bots.").
3. [Design virtual agent topics
   to capture information from a Facebook Messenger chat
   conversation](https://servicenow-prod.fluidtopics.net/RHvYgI3_qsw_2mJLjiyHfw "Use the collection of input controls provided by the Virtual Agent Designer to prompt and capture information from the user in a Facebook Messenger chat conversation.").
4. **Opcional:** [Close idle Facebook Messenger chat conversations](https://servicenow-prod.fluidtopics.net/hsJ8quwJFIj__ltEnEsh_w "Enable agents to effectively manage their active Facebook Messenger chat conversations by automatically closing conversations after they have been inactive for a pre-configured amount of time.").
5. **Opcional:** [Integrate Facebook Messenger with other ServiceNow applications.](https://servicenow-prod.fluidtopics.net/ImYV0d9Jggau2RP1bVWNrQ "Review this topic to see which ServiceNow applications and features can use the Conversational Integration with Facebook Messenger application.")
6. **Opcional:** [Transfer Facebook Messenger chat conversations to live agents](https://servicenow-prod.fluidtopics.net/B6jDCEqjCwG8VFA3d6g6nw "Configure the Advanced Work Assignment application to transfer a Facebook Messenger chat conversation initiated by a requester (customer contact or consumer) to a live agent.").
{#messg-fbm-configure__steps_f4z_2z2_bnb}
* **[Install Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/NdZBGPwQ1WUzoyPZMMx2Dg)**   
  You can install the Conversational Integration with Facebook Messenger application (sn_va_fb_messenger) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
* **[Set up Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/6Igm0qePcEPRQWWUO5~s2g)**   
  Integrate Facebook Messenger with your ServiceNow instance using the Conversational Integration with Facebook Messenger application. Use the application to engage customers in conversations with bots.
* **[Closing idle Facebook Messenger chat conversations](https://servicenow-prod.fluidtopics.net/hsJ8quwJFIj__ltEnEsh_w)**   
  Enable agents to effectively manage their active Facebook Messenger chat conversations by automatically closing conversations after they have been inactive for a pre-configured amount of time.
* **[Integrating the Facebook Messenger messaging app with other applications](https://servicenow-prod.fluidtopics.net/ImYV0d9Jggau2RP1bVWNrQ)**   
  Review this topic to see which ServiceNow applications and features can use the Conversational Integration with Facebook Messenger application.
* **[Remove Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/5EmzfSArTIJ2xc~47kzpPQ)**   
  Users can remove the Conversational Integration with Facebook Messenger application when the app is no longer needed.
* **[Legacy setup and configuration](https://servicenow-prod.fluidtopics.net/~s8RvJtOCNrvLcVu39nksw)**   
  Set up and configure Conversational Integration with Facebook Messenger (Legacy).