---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrate with other applications

# Integrating the Conversational Integration with Apple Messages for Business app with other applications {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Other ServiceNow applications and features can use the Conversational Integration with Apple Messages for Business application.

As a live agent, when you accept a request from the Apple Messages for Business service channel, you can converse with the requester within the same channel.

## Integrating with Customer Service Management {#messg-apple-integrating-apps__section_xcs_fjg_jnb}

Integrate the Conversational Integration with Apple Messages for Business application with the ServiceNow®
Customer Service Management application to enable your customer contacts and consumers to initiate a Apple Messages for Business chat conversation with a virtual agent or live agent. An agent can accept a conversation initiated from a Apple Messages for Business chat conversation. For more information, see [Integrating Apple Messages for Business with Customer Service Management](https://www.servicenow.com/docs/access?context=integrate-amb-with-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).