---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Route Virtual Agent NLU notifications through multiple portals

# Route Virtual Agent
NLU notifications through multiple portals {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Send notifications and other Virtual Agent messages through as many portals as desired.

## Antes de Iniciar

The multiple active conversations feature includes the ability to send notifications on incidents. You can configure your notifications to go to only one conversation on a specific portal, or to any number of concurrent
conversations.

[Activate multiple active conversations in Virtual Agent](https://servicenow-prod.fluidtopics.net/U8f9tKCt6lS5s6nM7IVWVA "Use the multiple active conversations system, in combination with defined context values and a default portal, to handle concurrent conversations with Virtual Agent.")

[Configure a delivery channel for Virtual Agent notification](https://servicenow-prod.fluidtopics.net/anghpra_VUcWXty_sr5TxA "Configure a delivery channel for Virtual Agent notifications by specifying the messaging channel information to send notifications to users.")

Role required: virtual_agent_admin or admin  
Nota:  
These instructions are for configuring Natural Language Understanding (NLU) conversations. Large Language Model (LLM) conversations are configured for multiple active conversations based on portals, with no configuration necessary.

## Procedimento

1. Navigate to Allsys_notification_va_content.list.  
   A list of Virtual Agent Notification Contents appears.
2. Select the Notification Content that you want to send through multiple portals.  
   For example, to receive comments on Incidents, select the Incident commented Notification Content.
3. Under the Channels tab, confirm that the Consumer account contexts pane is available after activating multiple active conversations for the chat widget.  
   The Default Consumer Account Context will be visible in the pane.  
   Nota:  
   This string should also match the portal where the conversation will be directed. For example, the SP portal will also be the name of the Consumer account context.
4. To add a context, on the Select target record line, input the string matching the desired Consumer account context.  
   Nota:  
   This string should also match the portal where the conversation will be directed. For example, the SP portal will also be the name of the Consumer account context.
5. To remove a context, select it in the Consumer account contexts pane, then select the X.
6. Select Update.
{#t_route-va-notifications-multiple-portals__steps_qrj_n2y_ywb}

## Resultado

Messages with multiple contexts will now be sent through Virtual Agent to users at their matching portals.