---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Use agentic support

# Use agentic support for a chat assistant {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Let the assistant use AI agents and agentic orchestration. AI agent skills are prompt-based and can perform complex tasks. Admins can choose between agentic or standard search Q\&A modes.

## Antes de Iniciar

See [Create a chat assistant](https://servicenow-prod.fluidtopics.net/ndWM~nNfdEHr7FLZJr60zQ "Create a chat assistant on your instance. Add basic details and set your assistant as a primary assistant.").

Agentic orchestration is a design approach that helps AI systems coordinate and manage multiple components such as AI agents, knowledge bases, and Q\&A modules to accomplish complex multi-step tasks. These components work
together, make real-time decisions, and adapt workflows based on context, ensuring responses use the most relevant skills and content.

Role required: virtual_agent_admin or admin

## Por Que e Quando Desempenhar Esta Tarefa

Select the operational mode of an assistant. For more information about agentic AI, see [Explore Now Assist AI agents](https://www.servicenow.com/docs/access?context=exploring-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Procedimento

1. Toggle on Use AI agent skills and orchestration.  
   The option to toggle on Use AI agent skills and orchestration only appears for existing customers that previously had the AI agent skill turned off for the assistant. Turning on Use AI agent skills and orchestration is an irreversible action. Agentic orchestration is a prerequisite to assign AI agents to an assistant.  
   Figura 1. Use AI agent skills and agentic orchestration
2. Select Prioritize AI agents during skills discovery.  
   For new customers, when a new assistant is created, AI agent skills and orchestration are already turned on. However, you can opt out. When Prioritize AI agents during skills discovery is selected, all AI agents are prioritized over other assets for the assistant.
3. Select Save and continue.

## O que Fazer Depois

See [Assign search sources to a chat assistant](https://servicenow-prod.fluidtopics.net/onCaahL3z4ooHZTdxdOCsw "Assign search sources to a chat assistant. Search sources are used to determine what the assistant looks at to answer user queries.").