---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Set NLU portal consumer context values for multiple active conversations

# Set NLU portal consumer context values for multiple active conversations {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use context values to determine which portals receive certain messages and notifications for users in that portal.

## Antes de Iniciar

Activate Virtual Agent. For more information, see [Activate Virtual Agent](https://servicenow-prod.fluidtopics.net/ZyW2EmnO~~bcAp_DxnLJTQ "You can activate the Glide Virtual Agent plugin (com.glide.cs.chatbot) if you have the admin role. This plugin automatically activates other necessary plugins if they are not already active.").

Configure your Agent Chat system for your portal or portals. See [Configure Agent Chat in a portal](https://www.servicenow.com/docs/access?context=configure-va-in-sp&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) for more information.

Role required: virtual_agent_admin or admin

## Por Que e Quando Desempenhar Esta Tarefa

With consumer context added to a portal configuration, that portal acts as context for multiple active conversations with Virtual Agent.  
Nota:  
These instructions are for configuring Natural Language Understanding (NLU) conversations. Large Language Model (LLM) conversations are configured for multiple active conversations based on portals, with no configuration necessary.

## Procedimento

1. Navigate to AllService PortalAgent Chat.
2. Select the Agent Chat Configuration for which you want to set the context value.
3. In the Server Script window, add the line <kbd class="ph userinput">consumer_account_context: 'VALUE'</kbd>, replacing <kbd class="ph userinput">VALUE</kbd> with your desired consumer account context.  
   Figura 1. Server script example  
   Nota:  
   The syntax of the account context line depends on how the configuration is set up. For example, some configurations use an equal sign versus a colon. In the case of the esc context, there are
   also two relevant chat configurations.

   Values that are defined or created in a script aren't displayed to an admin as a selection for use elsewhere in the system.
4. Select Update.
{#t_set-portal-consumer-context-values-multiple-active-conversations__steps_umd_mbp_vwb}

## O que Fazer Depois

Set a default context for your conversations. See [Set a default NLU context value for multiple active conversations](https://servicenow-prod.fluidtopics.net/ePJGNseCkvy18Uj_7L_RXQ "Use consumer account context values to define where Virtual Agent messages are directed by default when using the multiple active conversations feature.") for more information.