---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Explore

# Exploring Conversational Integration with Microsoft Teams {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the Conversational Integration with Microsoft Teams application to connect your end users with Virtual Agent or live agents through your company's Microsoft Teams account.

## Conversational Integration with Microsoft Teams users {#exploring-ci-microsoft-teams__cf-exploring-parent-users}

{#exploring-ci-microsoft-teams__table_wyg_s21_gfc__entry__2}

| User | Description |
|-|-|
| admin or virtual_agent_admin | Create and publish Virtual Agent conversations. |
| admin.microsoft.com | A Microsoft 365 account with admin privileges is required to integrate Virtual Agent in Microsoft Teams. |
[Tabela 1. Users]

{#exploring-ci-microsoft-teams__table_wyg_s21_gfc}

## Conversational Integration with Microsoft Teams workflow {#exploring-ci-microsoft-teams__cf-exploring-parent-workflow}

Ensure that you have a Microsoft 365 account with admin privileges (admin.microsoft.com accessible). To install Conversational Integration with Microsoft Teams, you need the admin or virtual_agent_admin role.  
Figura 1. Workflow of Conversational Integration with Microsoft Teams  
1. [Install Conversational Integration with Microsoft Teams](https://servicenow-prod.fluidtopics.net/sGSIQn4MTBTfNbt4oC6kog "You can install the Microsoft Teams (sn_va_teams) application to integrate with Now Virtual Agent if you have the admin role.").
2. Add integrations.

   [Integrate with Virtual Agent](https://servicenow-prod.fluidtopics.net/bLPnf2QeVpSCBcmbV2t9eA "Enables ServiceNow Virtual Agent to integrate with Microsoft Teams application.").
   :   Manage and configure Virtual Agent settings.

   [Integrate with a self-configured bot](https://servicenow-prod.fluidtopics.net/7KiyyH9qmOEtaZZHwXXuoQ "You can integrate Virtual Agent with Microsoft Teams by configuring your own bots. The self-configured method provides another way for customers to enable the integration without installing the default Now Virtual Agent app that is published on the Microsoft Store. Unlike the pre-published app, the self-configured bot bypasses the collaboration proxy architecture.").
   :   Create a bot in Microsoft Teams. Manage and configure the self-configured bot, then generate the manifest file. Upload the manifest file to Microsoft Teams. Configure Virtual Agent settings.  
       Nota:  
       Verify that you enabled Message Extensions when generating the manifest file, and verify your bot name is one word.
{#exploring-ci-microsoft-teams__cf-exploring-parent-workflow-ol}

## What to explore next {#exploring-ci-microsoft-teams__cf-exploring-parent-links}

To learn more about configuring and using Conversational Integration with Microsoft Teams, see:

* [Configure Virtual Agent for Microsoft Teams](https://servicenow-prod.fluidtopics.net/tTBC18I2s3uOcaBz9LUswg "Configure your Microsoft Teams bots that are integrated with Virtual Agent to enable notifications, to link ServiceNow user profiles, and to set up system messages and contextual actions.").
* [Enable Now Assist in Virtual Agent for Microsoft Teams](https://servicenow-prod.fluidtopics.net/ZFgXHozMlTpy3jpsfKxehQ "Enable the large language model (LLM)-based conversational experience with Now Assist in your Virtual Agent integrated with Microsoft Teams.").
* [Integrate Now Assist in Virtual Agent with Microsoft Teams](https://servicenow-prod.fluidtopics.net/xfKsis1oJJC8pKgCsBEzJQ "Now Assist in Virtual Agent uses large language models (LLMs) and generative AI to improve the deflection rates and reduce the amount of time-consuming work that Natural Language Understanding (NLU) topic discovery once required.").
* [Integrate Now Assist in Virtual Agent with Microsoft Copilot](https://servicenow-prod.fluidtopics.net/HVIMJfUNFgVxdxZ6NaJPqg "Integrate your Now Assist Virtual Agent with Microsoft Copilot using Conversational Integration with Microsoft Teams to leverage the generative AI conversational experience.").
{#exploring-ci-microsoft-teams__ul_azg_s21_gfc}  
For more information about integrating Microsoft Copilot with Now Assist, see the following ServiceNow blog and community articles:

* <https://www.servicenow.com/blogs/2024/now-assist-microsoft-copilot>
* <https://www.servicenow.com/community/virtual-agent-nlu-articles/microsoft-copilot-integration-with-now-assist-faq-zurich-release/ta-p/3048238>
{#exploring-ci-microsoft-teams__ul_ohf_mq2_tgc}
* **[Plugins for Conversational Integration with Microsoft Teams](https://servicenow-prod.fluidtopics.net/wAO1cfAO9_gh3HiZ_Gy~2A)**   
  Activate the Glide Virtual Agent \[com.glide.cs.chatbot\] plugin, the Conversational Integration with Microsoft Teams \[sn_va_teams\] plugin, and verify its additional plugins to enable other features for conversation design.