---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create chat surveys

# Create chat surveys {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Use Survey Designer to build conversational questionnaires for gathering pre-chat information and post-chat feedback from end users. These questionnaires run in the chat client for Virtual Agent and Agent Chat.

## Antes de Iniciar

Identify the information that you want from your requesters, such as their name or
email address. If you're collecting pre-chat information, determine whether certain
survey responses should be stored as chat context variables so that you can use that
information for topic discovery or routing chats to certain work item queues. Before
you build your survey, [configure
the context variables](https://servicenow-prod.fluidtopics.net/w~oPaJMKr7zI7fWVR23q6A "Specify chat context variables, also called Live Agent chat variables, for storing chat-related information, such as pre-chat survey responses. These variables contain contextual information that can be used to determine topic intent or control how chats are routed to live agents. You can also define variables to capture contextual information passed in Virtual Agent topic scripts to share with live agents.") for storing responses to certain survey questions.
You will map these chat context variables to the appropriate questions in your
survey.  
Nota:  
When enhanced chat is turned on, post-chat surveys only appear after a live agent conversation has ended.

Role required: survey_admin or admin

## Por Que e Quando Desempenhar Esta Tarefa

You define, configure, and publish conversational questionnaires (surveys) using
[Survey Designer](https://www.servicenow.com/docs/access?context=c_SurveyDesigner&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US). You can use various survey controls
to define the content of your questionnaires. For details on the survey controls
available, see [Survey designer
elements](https://www.servicenow.com/docs/access?context=c_SurveyDesignerElements&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) to see how the controls are
rendered in the survey. For example, the Choice control provides a multiple choice
selection to your users.  
The survey controls map to corresponding Virtual Agent Designer input controls that render the survey as a conversation in the chat client. For examples on how Virtual Agent Designer input controls are rendered in run-time conversations, see [Virtual Agent Designer user
input controls](https://servicenow-prod.fluidtopics.net/zcDNEMURwOQazgkMM8aB7A "Use the collection of input controls provided by Assistant Designer to prompt and capture information from the user in a conversation."). The following table identifies the survey controls supported in Virtual Agent Designer.{#create-chat-surveys__table_s43_dhb_wjb__entry__2}

| Survey Designer controls | Comparable Virtual Agent Designer user input controls |
|-|-|
| Attachment | Image |
| Boolean | Boolean |
| Choice | Static Choice |
| Date | Date Time |
| Date/Time | Date Time |
| Number | Text input |
| Percentage | Text input |
| Scale | Static Choice |
| Numeric scale | Static Choice |
| String | Text |
| Image scale | Carousel |
| Reference | Not supported |
| Multiple selection | Not supported |
| Ranking | Not supported |
| Template | Not supported |
[Tabela 1. Survey controls that map to Virtual Agent Designer input controls]

{#create-chat-surveys__table_s43_dhb_wjb}

## Procedimento

1. Navigate to AllSurveySurvey Designer.
2. Select the Configuration tab and configure the survey.  
   As you configure your survey, remember the following:
   * If you want an introduction note and end note to begin and end your survey, enter your content in the Introduction and End note fields.
   * Select the Chat Survey option to enable conversational questionnaires. This option also enables the display of the Context option in the Properties form for each survey control.
   * Select Save.

   {#create-chat-surveys__ul_j55_kn2_wjb}

   For details, see [Configure a survey in the survey designer](https://www.servicenow.com/docs/access?context=t_ConfigSurveyInSurveyDesgnr&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
3. Select the Design tab and give your survey a Name.  
   As you design your survey questions, remember the following:
   * To create a question, drag a data type icon from the Controls palette and drop it into the category container. Give each question a Name and select the gear icon to open the Properties form for the control.
   * In the Properties form, complete the fields as needed to define the control.
     * If you enable the Mandatory option, users are required to answer the survey question. If you leave this field blank, users can skip the question in the survey.
     * If you want to store the user response to this question, enter the chat context variable in the Context field.
     {#create-chat-surveys__ul_fdr_xt2_wjb}
   * Select Save.

   {#create-chat-surveys__ul_nt1_2r2_wjb}

   For details, see [Create a question in the survey](https://www.servicenow.com/docs/access?context=t_CreateQuestSurveyDesigr&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
4. When you are finished defining the questions in your survey, select Preview to review your survey.
5. When you are satisfied with the survey, select Save and Publish.  
   Your survey is listed in the Assessment Metric Types \[asmt_metric_type\] table.
{#create-chat-surveys__steps_ggw_xzt_ssb}

## O que Fazer Depois

Define the pre-chat and post-chat survey configurations that control the surveys to
be presented to your requesters.