---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure the Zoom channel for callbacks over Zoom

# Configure the Zoom channel for callbacks over Zoom {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Allow agents to call users back over Zoom by enabling the Zoom callback channel and specifying the host email address.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to All, and then enter `sys_cs_channel.list` in the navigation filter.
2. On the Messaging Channels form, select the Zoom channel.
3. If you are prompted in a message at the top of the form to switch applications to be able to edit the record, select the word here.
4. In the Channel Properties section, configure the channel properties.
   * Set the enabled property to true.

   * In the host_email property, enter the email with which the meetings should be created.

   {#Setup-zoom-channel-omni__choices_l2t_zwt_yvb}
5. Select Update.