---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Virtual Agent notifications supported in Microsoft Teams

# Virtual Agent notifications supported in Microsoft Teams {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Microsoft Teams app supports Virtual Agent notifications
during conversations.  
* Subscription management
  * Requesters - Use the notification (or notifications) command to subscribe to or unsubscribe from notifications.
  * Admins - Enable notifications for messaging users in the Messaging Apps Integration page.
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* Notification content - Create notifications with rich content, images, and action buttons. Actionable notifications enable recipients to perform certain actions and respond to the notification, such as adding a comment or requesting a live agent.
* Notification delivery
  * Message notifications are delivered immediately to end users, even if the user is chatting with a virtual or live agent.
  * Actionable notifications are delivered only when the user is not in an active conversation with a virtual or live agent. Users can do the following:
    * Review the notifications later by using the show notification command.  
      Figura 1. Show notifications in Microsoft Teams
    * Perform or skip the actions for the notification. If users decide to skip the actions, users can return later to the notification by using the show notification command.
    {#va-notif-msteams__ul_gdt_z2s_p4b}
  {#va-notif-msteams__ul_pr4_zcs_p4b}
{#va-notif-msteams__ul_g1f_mww_n4b}

For detailed information on Virtual Agent notifications, see [Configuring Virtual Agent notifications](https://servicenow-prod.fluidtopics.net/iBwic2sjwgTWao2K9QipOQ "Send ServiceNow notifications directly to users via the Virtual Agent chatbot on supported messaging channels. Notifications can be simple informational messages for review, or actionable messages with buttons that users can select to perform certain actions.").