---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create a queue

# Create a queue {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a queue where you can route work to agents who have the German
skill.

## Antes de Iniciar

Role required: awa_admin or admin

## Procedimento

1. Navigate to the queue settings through one of the following navigation paths:
   * AllAdvanced Work AssignmentHome.

     In the Essential settings section, select Set up queues.
   * AllAdvanced Work AssignmentQueues.
   {#skills-example-queue__choices_nt4_2f3_tvb}
2. Select New.
3. Enter the following information in the fields listed:  
   * Name: <kbd class="ph userinput">German Case Queue</kbd>
   * Service channel: <kbd class="ph userinput">Case</kbd>
   {#skills-example-queue__ul_hj2_pzn_dhb}
4. Select Submit.