Create a queue Versão de lançamento: Australia Atualizado 12 de mar. de 2026 1 min. de leituraCreate a queue where you can route work to agents who have the German skill. Antes de IniciarRole required: awa_admin or admin Procedimento Navigate to the queue settings through one of the following navigation paths: All > Advanced Work Assignment > Home.In the Essential settings section, select Set up queues. All > Advanced Work Assignment > Queues. Select New. Enter the following information in the fields listed: Name: German Case Queue Service channel: Case Select Submit.
Create a queue Versão de lançamento: Australia Atualizado 12 de mar. de 2026 1 min. de leituraCreate a queue where you can route work to agents who have the German skill. Antes de IniciarRole required: awa_admin or admin Procedimento Navigate to the queue settings through one of the following navigation paths: All > Advanced Work Assignment > Home.In the Essential settings section, select Set up queues. All > Advanced Work Assignment > Queues. Select New. Enter the following information in the fields listed: Name: German Case Queue Service channel: Case Select Submit.