---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Components installed with Omnichannel Callback

# Components installed with Omnichannel Callback {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Several
types of components are installed with activation of the Omnichannel Callback
plugin, including user roles, scheduled jobs, and tables.

## Scheduled jobs installed {#installed-with-omnichannel-callback__section_vrn_11n_vvb}

{#installed-with-omnichannel-callback__table_wrn_11n_vvb__entry__2}

| Scheduled job | Description |
|-|-|
| Callback Scheduler - Scheduled | Executes the callback task of type Scheduled a minute before the scheduled start time. |
| Callback Scheduler - ASAP | Executes the callback task of type ASAP after creation of the callback task or at the next retry attempt. |
| Omnichannel Callback Close expired tasks | Marks the callback tasks as Closed Abandoned in the following scenarios. * ASAP callback: If the current time is past the expiry time or the number of callback attempts exceeds the maximum retry attempts. * Scheduled callback: When the callback task is not closed one hour after the scheduled end time. {#installed-with-omnichannel-callback__ul_shg_24p_zvb} |
[ ]

{#installed-with-omnichannel-callback__table_wrn_11n_vvb}

## Tables installed {#installed-with-omnichannel-callback__section_xrn_11n_vvb}

{#installed-with-omnichannel-callback__table_yrn_11n_vvb__entry__2}

| Table | Description |
|-|-|
| Callback Properties \[sn_omni_callback_st_callback_properties\] | Lists the callback properties that determine the callback behavior. |
| Callback \[sys_cs_callback\] | Lists the callback tasks of type Scheduled and ASAP. |
[ ]

{#installed-with-omnichannel-callback__table_yrn_11n_vvb}

## Roles installed {#installed-with-omnichannel-callback__section_trn_11n_vvb}

To learn more about managing subscriptions, see [Managing per-user subscriptions in Subscription Management](https://www.servicenow.com/docs/access?context=managing-user-subscriptions-v2&version=australia&pubname=australia-platform-administration&ft:locale=en-US) and contact your account representative.

## Callback API role \[sn_omni_callback.callback_api\] {#ariaid-title2}

Read/write from the \[sys_cs_callback\]
table.

### Contains Roles {#omnichannel-roles-1__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#omnichannel-roles-1__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#omnichannel-roles-1__section-feature-role-considerations}

None.