---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Close idle chat conversations

# Closing idle Facebook Messenger chat conversations {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable agents to effectively manage their active Facebook Messenger chat
conversations by automatically closing conversations after they have been inactive for a
pre-configured amount of time.

The Virtual Agent conversations are configured for the Facebook Messenger app. By default, any conversations abandoned by requesters remain
open or idle until they are automatically closed daily by the Time Out Abandoned VA Conversations scheduled job. For more information, see [Closing Virtual Agent and Agent Chat conversations](https://servicenow-prod.fluidtopics.net/YNfb5sEEH00hAaFYgCwSxQ "Virtual Agent and Agent Chat conversations that are abandoned by requesters remain open until they are automatically closed by the scheduled job, Time Out Abandoned VA Conversations. This job runs hourly each day.").

As an administrator, you can change the default timeout period for idle Virtual Agent conversations configured for the Facebook Messenger app
by setting the com.glide.cs.facebook_messenger_idle_timeout system property
to the number of seconds that abandoned conversations remain open after the requester's last
response. The system property value must be less than the time interval set for the
Time Out Abandoned VA Conversations scheduled job, set to two hours (7200
seconds) by default. Because the
com.glide.cs.facebook_messenger_idle_timeout system property isn't
available by default, you must add it with the data type set to integer. For more information,
see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US).