---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces
Release :
- australia
ft:locale :
- pt-BR
ft:publication_title :
- Australia Conversational Interfaces
ft:clusterId :
- convint
bundleId :
- convint
workflow :
- Platform
---
# Deactivate streaming for all GCC customers in Microsoft Teams
# Deactivate streaming for all GCC customers in Microsoft Teams {#ariaid-title1}
* Versão de lançamento: Australia
*
* Atualizado 12 de mar. de 2026
*
*  1 min. de leitura
Control streaming in Microsoft Teams for any and all Government Community Cloud (GCC) varieties.
## Antes de Iniciar
Role required: admin or virtual_agent_admin.
## Por Que e Quando Desempenhar Esta Tarefa
Nota:
Custom Engine Agent (CEA) is replacing Declarative Agent (DA), the prior Microsoft Copilot integration. The CEA enables Virtual Agent to be discoverable by Microsoft Copilot, with full functional access to Now Assist in Virtual Agent and multi-turn conversations.
You must have version 10.1.1 or higher of the Microsoft Teams plugin to have CEA support. In version 10.2 of the Microsoft Teams plugin, streaming is active by default and CEA is inactive by default.
You can deactivate streaming as needed with this procedure, by setting values in the Now Assist Channel Configs \[sys_now_assist_channel_config\] and Custom Adapter Properties \[sys_cs_custom_adapter_property\] tables. You can
use these instructions with all Government Community Cloud types: GCC, GCC-H, and GCC-DoD.
## Procedimento
1. Navigate to Allsys_now_assist_channel_config.list.
2. In the entry for Teams, set the Streaming Ready value to false.
3. Navigate to Allsys_cs_custom_adapter_property.list.
4. In the search bar, select the search value for text from the drop-down menu, and enter sys_cs_custom_adapter_property.
One or more records for sys_cs_custom_adapter_property appear.
5. Set the Value for each record to false.
## Resultado
Streaming is disabled for your version of GCC in your instance.
If you want to reactivate streaming, repeat these steps, but set the Value for all entries to true.