---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces
Release :
- australia
ft:locale :
- pt-BR
ft:publication_title :
- Australia Conversational Interfaces
ft:clusterId :
- convint
bundleId :
- convint
workflow :
- Platform
---
# Create an auth token in the ServiceNow secondary instance
# Create an auth token in the ServiceNow secondary instance {#ariaid-title1}
* Versão de lançamento: Australia
*
* Atualizado 12 de mar. de 2026
*
*  1 min. de leitura
To use ServiceNow®
Virtual Agent as a secondary bot with Virtual Agent
Bot Interconnect, create an authentication token in the secondary
instance.
## Antes de Iniciar
[Create a connection and credential in Virtual Agent Bot Interconnect](https://servicenow-prod.fluidtopics.net/xGmy_FmOTSUof3U8Uw08LQ "To use ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, configure the connection and credential records in the Bot Interconnect (primary) instance.").
Role required: admin
## Por Que e Quando Desempenhar Esta Tarefa
Ensure that the type of authentication (Static or Hash) and token or hash secret in
the secondary instance is the same as the type and token or hash secret in the Bot Interconnect instance.
## Procedimento
1. Navigate to All, and then enter token_verification.list in the filter.
2. On the Token Verifications page, click New.
3. On the form, fill in the fields.
{#create-auth-token-sn-secondary-instance__table_e4p_tq4_vsb__entry__2}
| Field | Description |
|-|-|
| Name | A unique name for the authentication token, such as SNSecondaryBotToken. |
| Token | The static token or hash secret you provided in the Bot Interconnect (primary) instance. |
[Tabela 1. Token Verification form]
{#create-auth-token-sn-secondary-instance__table_e4p_tq4_vsb}
4. Click Submit.
5. Navigate to All, and then enter message_auth.list in the filter.
6. On the Message Auth page, click New.
7. On the form, fill in the fields.
{#create-auth-token-sn-secondary-instance__table_okp_3p4_vsb__entry__2}
| Field | Description |
|-|-|
| Name | Name of the message authentication, such as SNtoSNAuthtoken. |
| Provider | Name of the provider, such as ServiceNowProvider. |
| Group name | Name used to classify the provider. |
| Service Portal | Set this field to link users on Virtual Agent integrations such as Slack and Microsoft Teams to a service portal login page. If the field is empty, Virtual Agent redirects the users to the instance login page. |
| Inbound message verification | The name of the authentication token you created in the secondary instance. For example, SNSecondaryBotToken. |
| Outbound message creation | The name of the authentication token you created in the secondary instance. For example, SNSecondaryBotToken. |
| Outbound service token | The name of the authentication token you created in the secondary instance. For example, SNSecondaryBotToken. |
[Tabela 2. Message Auth form]
{#create-auth-token-sn-secondary-instance__table_okp_3p4_vsb}
8. Click Submit.
9. Navigate to All, and then enter sys_cs_provider_application.list in the filter.
10. Open the VA Bot to Bot Provider Application record.
11. In the Message auth field, select the name of the message authentication record you created.
For example, select SNtoSNAuthtoken.
12. Click Update.
**Tópico anterior:** [Create a connection and credential in Virtual Agent Bot Interconnect](https://servicenow-prod.fluidtopics.net/end_PNiL4BrHF2Ggqb6TWg "Create a connection and credential in Virtual Agent Bot Interconnect (primary instance) to enable uploading of attachments in the secondary bot.")
**Próximo tópico:** [Create a Virtual Agent Bot Interconnect shell topic to call Virtual Agent secondary topics](https://servicenow-prod.fluidtopics.net/KUAgwYn5VW21Z~kxIkRJwg "To use ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, you must create at least one shell topic in Bot Interconnect.")