---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Wrap up overview

# Wrap up overview {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

When agents close an interaction, the wrap up feature enables them to enter closing details and wrap up codes for future reference.  
To configure the wrap up feature, follow these steps:

* [Wrap up configuration](https://servicenow-prod.fluidtopics.net/kibIPd9jbJpRX84q4GvQdg "Set up the wrap up configuration.")
* [Wrap up codes](https://servicenow-prod.fluidtopics.net/w~HUUghlZ1EfF9hxbJSQFw "Define the wrap up codes.")
* [Wrap up segments](https://servicenow-prod.fluidtopics.net/fhdsmus0OrT6EhmLZDk4bA "Define the wrap up segments.")
{#wrap-up-overview__ul_qpx_3rh_d2c}