---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Provider properties for Amazon Connect

# Provider properties for Amazon Connect {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

View and update the provider properties available for Amazon Connect

## Antes de Iniciar

Role required: admin

## Procedimento

1. Select All and enter <kbd class="ph userinput">sys_cs_provider.list</kbd> to open the Connections table.
2. Select the provider VA Amazon Connect Adapter Provider.  
3. In the Provider Channels form, select the Provider Properties tab.  

## O que Fazer Depois

The following table lists the properties.  
Importante:  
Unless absolutely necessary, the property values must not be edited.  
{#provider-properties-ivr__table_ysb_njh_m2c__entry__2}

| Name | Description |
|-|-|
| amazon_connect_pause_break_time | Property to specify the pause time, in seconds, between line breaks, choice options, sentences, bullet points, and so on, in the amazon connect response. The value must be a number. |
| amazon_connect_reference_number_pause_time | Pause time before reading of the submitted request or incident number. Value is in seconds. Maximum value allowed is 10. |
| amazon_lex_voice_timeout_ms | Property to specify the time, in milli seconds, the bot waits before assuming that the user isn't going to speak. |
| pagination_enabled | Property used to enable pagination at adapter level. Value must be set to true to enable pagination. Nota: Pagination shouldn't be disabled. |
| pagination_max_choice_limit | Property used to specify the maximum number of items per page when pagination is enabled. Value must be an integer. |
| picker_pagination_experience_supported | Property used to enable pagination at server level. Value must be set to true to enable pagination. Nota: Pagination shouldn't be disabled. |
| disable_manual_linking | If the property value is true, manual linking options aren't shown when account linking is enabled. Nota: Do not change the property value. |
| support_genai_qa_card | Internal, do not change. |
| support_skill_card | Internal, do not change. |
[Tabela 1. Provider properties]

{#provider-properties-ivr__table_ysb_njh_m2c}