---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enable message preview on the chat widget

# Enable message preview on the chat widget {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Admins can allow their end users to see a preview of any new or unread messages waiting for them when the chat window is minimized.

## Antes de Iniciar

This feature is only available after you've installed and updated the Omni-Experience Standard Feature Set to the latest version through the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

Set the com.glide.cs.advanced-chat-popover system property to True. This system property activates the smart chat component on the Service Portal. By default, the property is set to False. This system property is only applicable to the requester persona.

Role required: admin

## Procedimento

1. Navigate to AllConversational InterfacesSettingsGeneral.
2. Under Display options, activate Message preview.  
   A message displays confirming that the setting has been saved.

## Resultado

When message preview is activated, and the chat window is minimized, the end user sees a message preview badge icon ![Message preview badge icon.]() in the minimized chat window. The message preview badge icon lets the user know that there are new or unread messages, and how many. In this example, the end user has one new or unread message.

A message preview pane shows the first new or unread message next to the badge icon. The message is based the conversation. For example, if the user needed help with using the laptop, the message preview pane could be similar to
the following image.

The end user can either:

* Click the message preview pane to continue the conversation in the chat, or
* Close the message preview pane.
{#web-client-message-preview__ul_qgc_cm4_hvb}

The badge icon appears only when there are new or unread messages. The badge icon is
updated every 10 seconds, and displays the first new or unread message.