---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Setting up the Conversational Analytics dashboard

# Setting up the Conversational Analytics dashboard {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Set up custom events and formula definitions to create more targeted
analytics.
The Conversational Analytics dashboard enables you to customize the data you monitor in the following ways:

* [Date range](https://servicenow-prod.fluidtopics.net/PI89NkWC_k_R1dDBgdUqfA "Set the date range using the date picker on the Overview tab to view the data visualizations for the specified date range. The date range set on this tab applies to all the other tabs on the dashboard.")---Specify the date range for the data displayed on the dashboard.
* [Custom events](https://servicenow-prod.fluidtopics.net/7vyWVMmniHdpyPObcrTLkA "Create custom events and monitor them in the Conversational Analytics dashboard.")---The dashboard can display analytics about custom events you create. All events must relate to conversations. For example, you can store data about every conversation that used a specific channel, such as Slack.
* [Formula Override](https://servicenow-prod.fluidtopics.net/UJRn_N3Ul0iF0QgwjuMSTg "Use scripts to override the default formulas used to create the analytics on the Conversational Analytics Dashboard.")---Customize parameter definitions used in analytic reports. For example, by default, duration is the total time from the first to the last exchange in a conversation. You might like to override that formula by subtracting inactive times in the conversation.
{#setting-up-va-dashboard-overview1-pae__ul_vr4_cqp_d4b}

## Role requirements {#setting-up-va-dashboard-overview1-pae__section_qg5_sl2_l4b}

For information on roles, see [Conversational Analytics dashboard roles](https://servicenow-prod.fluidtopics.net/1q2_uaMLc3wRusGg_~NwFw#conversational-analytics-dashboard-roles-pae "Conversational Analytics dashboard is installed with these roles.").

## Dependencies {#setting-up-va-dashboard-overview1-pae__section_rwx_dgt_l4b}

The Conversational Analytics Dashboard requires the Quebec or later version of Virtual Agent.
* **[Install Conversational Analytics Dashboard](https://servicenow-prod.fluidtopics.net/areQKU7EmHzeGYSvlxUzgg)**   
  Get updates to the Conversational Analytics dashboard from the ServiceNow Store.
* **[Create custom events to monitor](https://servicenow-prod.fluidtopics.net/7vyWVMmniHdpyPObcrTLkA)**   
  Create custom events and monitor them in the Conversational Analytics dashboard.
* **[Create custom override definitions](https://servicenow-prod.fluidtopics.net/UJRn_N3Ul0iF0QgwjuMSTg)**   
  Use scripts to override the default formulas used to create the analytics on the Conversational Analytics Dashboard.