---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/conversational-interfaces

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Set up Conversational Integration with Alexa

# Set up Conversational Integration with Alexa {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Set up the Conversational Integration with Alexa application so that you
can engage customers in conversations with bots.

## Antes de Iniciar

* Get ServiceNow entitlements for the following products and applications:
  * Integration Hub
  * Conversational Integration with Alexa

  {#setup-alexa__ul_uh3_fyy_2mb}

  For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Install the following applications on your ServiceNow instance:
  * Integration Hub
  * Conversational Integration with Alexa
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* Complete the Alexa settings.
  1. Create your Amazon Developer account.

     For more
     information, see the [Alexa
     documentation](https://developer.amazon.com/en-GB/docs/alexa/ask-overviews/create-developer-account.html).
  2. [Create an Alexa skill](https://servicenow-prod.fluidtopics.net/Rx3XwPqT4qh8Yi8tDeWxMQ "Create an Alexa-hosted skill using the Alexa developer console. Creating an Alexa skill helps you prepare to use the Alexa app.").

     For more information, see the
     [Alexa
     documentation](https://developer.amazon.com/en-US/docs/alexa/custom-skills/steps-to-build-a-custom-skill.html).
  3. [Build an Alexa skill model](https://servicenow-prod.fluidtopics.net/ZjyP5VhiceYoZKDKTd2i6A "Build your Alexa-hosted skill on the Alexa developer console. Building a saved Alexa skill model helps you prepare the skill for testing.").

     For more information, see the
     [Alexa
     documentation](https://developer.amazon.com/en-GB/docs/alexa/conversations/build-model.html).
  4. Configure an Alexa skill.

     For more information, see
     [Configure an Alexa skill](https://servicenow-prod.fluidtopics.net/v69oQKPDit882upUJ5fBhw "Configure your Alexa skill to talk to your ServiceNow instance.")
     .
  5. [Test an Alexa skill on the developer console](https://servicenow-prod.fluidtopics.net/DwZLzvTKadjEKZnrahTyfA "Test your Alexa skill using the Alexa simulator and developer account once the installation is complete and the skill is built.").

     For more information, see the
     [Alexa
     documentation](https://developer.amazon.com/en-US/docs/alexa/devconsole/test-your-skill.html).
  6. [Account linking with Alexa](https://servicenow-prod.fluidtopics.net/yPxA51KXUg_6fkAigtjAmQ "Link your Alexa account with your ServiceNow instance to retrieve information from your custom skill.").

     For more
     information, see the [Alexa
     documentation](https://developer.amazon.com/en-US/docs/alexa/account-linking/account-linking-for-custom-skills.html).
  {#setup-alexa__ol_bqk_vr2_k4b}

{#setup-alexa__ul_qlh_4xb_cnb}

Role required: external_app_install_admin, va_admin, or admin

## Procedimento

1. Associate a provider channel identity record with your Alexa account.  
   For more information, see [Create a provider channel identity record for Alexa](https://servicenow-prod.fluidtopics.net/HeaxTk9MsxL7owO2QFEk1Q "Create a provider channel identity record to connect to your Alexa account.").
2. Associate inbound message records with a message auth record.  
   For more information, see [Set up message authentication for Alexa](https://servicenow-prod.fluidtopics.net/KiRVvhZObw5adgrfQw04Ig "Define a token in your ServiceNow instance to set up a message authentication with your Alexa account.").
* **[Create an Alexa skill](https://servicenow-prod.fluidtopics.net/Rx3XwPqT4qh8Yi8tDeWxMQ)**   
  Create an Alexa-hosted skill using the Alexa developer console. Creating an Alexa skill helps you prepare to use the Alexa app.
* **[Configure an Alexa skill](https://servicenow-prod.fluidtopics.net/v69oQKPDit882upUJ5fBhw)**   
  Configure your Alexa skill to talk to your ServiceNow instance.
* **[Build an Alexa skill model](https://servicenow-prod.fluidtopics.net/ZjyP5VhiceYoZKDKTd2i6A)**   
  Build your Alexa-hosted skill on the Alexa developer console. Building a saved Alexa skill model helps you prepare the skill for testing.
* **[Get the Alexa skill ID](https://servicenow-prod.fluidtopics.net/aG2ymWF~nC1YxpebSrDPzQ)**   
  Get the Alexa Skill ID from your Alexa developer console after configuring the skill. The Skill ID is the Alexa identifier for the application.
* **[Test an Alexa skill on the developer console](https://servicenow-prod.fluidtopics.net/DwZLzvTKadjEKZnrahTyfA)**   
  Test your Alexa skill using the Alexa simulator and developer account once the installation is complete and the skill is built.
* **[Test a skill on the Alexa mobile app](https://servicenow-prod.fluidtopics.net/sgKZG9XZ6ex93amQeS7vAg)**   
  Test your Alexa skill using the Alexa mobile app.
* **[Test a skill on the Alexa Echo or Echo Show screen device](https://servicenow-prod.fluidtopics.net/3Oz2bQ48xCvgvogwCbX3fA)**   
  Test your Alexa skill using the Alexa Echo or Echo Show screen device.
* **[Supported Alexa intents](https://servicenow-prod.fluidtopics.net/P7km7bDRedHs8k60QXGvMw)**   
  Use the Alexa intents supported by Conversational Integration with Alexa to receive an appropriate response during custom chat integrations with Alexa.
* **[Create a provider channel identity record for Alexa](https://servicenow-prod.fluidtopics.net/HeaxTk9MsxL7owO2QFEk1Q)**   
  Create a provider channel identity record to connect to your Alexa account.
* **[Set up message authentication for Alexa](https://servicenow-prod.fluidtopics.net/KiRVvhZObw5adgrfQw04Ig)**   
  Define a token in your ServiceNow instance to set up a message authentication with your Alexa account.